Carla Armchair Creme

Shipping & Returns

Delivery Countries- SWEDEN- NORWAY- DENMARK- FINLAND- FRANCE- NETHERLANDS- SPAIN- GERMANY- AUSTRIA- SWITZERLAND

SWEDEN

Delivery time

• Interior details such as blankets, cushion covers, bedding and ceramics are usually shipped within 2-7 working days.
• Furniture in stock is usually shipped within 3-14 working days.
• Custom-made furniture is usually shipped within 6-8 weeks. During high season, summer and Christmas, custom-made items are instead shipped within 9-11 weeks.

Delivery and Carry-in Service

• Throughout Sweden, you can choose kerbside delivery or delivery with carry-in service to a designated location. The prices for this depend on where you live in the country and are shown at checkout when you enter your postcode. Please note that carry-in service does notinclude unpacking, assembly, or removal of packaging.
• In some parts of the country, you can also choose assembly with your delivery. This is done at an extra cost and applies to our sofas, armchairs, and ottomans, which are assembled on site by delivery personnel.
• If you have ordered products from our details assortment with the shipping method "Delivery to Postal Agent", these will be sent with PostNord or DHL to your nearest postal agent. This also applies to detail products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
• If you have ordered products from our details assortment with the shipping method "Pick Up Yourself", these can be collected at our store in Gamla Stan.
• Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you ordered can be delivered to the desired location. Returns due to limited space are handled as regular returns where you, as the customer, will be charged for failed delivery.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not home or for any other reason cannot receive your goods at the agreed delivery time.

Archipelago Deliveries

• For deliveries to the archipelago, delivery usually takes place to the last accessible location by car. If you wish for further delivery into the archipelago, for example to a ferry terminal or jetty on the island, this can in some cases be arranged for an additional cost. Contact our customer service at info@melimelihome.sewhen placing your order, and we will investigate the possibilities and provide a price proposal. Please note that delivery to a private jetty requires the jetty to be accessible and safe for transport, and that the carrier can dock with a boat.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order. The item must be in unused condition, with undamaged packaging and all tags intact.
• For sofas, armchairs, headboards, ottomans, covers or other items that are made-to-order at the time of the order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• In addition to the statutory 14-day right of withdrawal, MELIMELI offers an extended right of return of a total of 100 days on our furniture, under the same conditions as for the right of withdrawal. To exercise your right of return, the product must be in saleable condition in unopened packaging.
  
  If your product was an in-stock item at the time of order, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
  If your product was a custom-made item, 70% of the product price will be refunded, with the 30% down payment being non-refundable. No shipping or return costs will be refunded.
  
  
• The extended right of return does not apply to products from our range of interior details.
• Extended right of return during Christmas for interior details: To make you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• Please note that a deduction may be made if the product's value has decreased as a result of handling it more than necessary to determine its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or the original packaging being damaged or missing.

Refund

• Refund will be made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been dispatched, the shipping cost will not be refunded, and you, as the customer, will bear the cost of the return shipping.
• In case of a return, you as the customer are responsible for the condition of the goods during the return shipment.
• Return shipping for interior details is SEK 150. For furniture, return shipping is the same as the shipping price you paid when ordering and delivering your furniture.

Unclaimed packages or goods

• If you as a customer do not collect your goods from the agent within the specified time frame from PostNord or DHL, this will be returned to us as an unclaimed package. For this, we charge an administrative fee of SEK 150, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord or DHL, regardless of order value.
• If you, as a customer, have chosen the shipping option "Pick Up Yourself", the following applies:
  
  For smaller interior details that can be collected in our store in Stockholm, your item will be ready for collection for 14 days from the date we processed your order. If you have not collected your item within that time frame, the item will be returned to stock and you will be charged an administrative fee of SEK 50. The remaining amount will be refunded to your chosen payment method.
  
  
• If you, as a customer, for any reason, are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

NORWAY

Customs

• All costs for customs clearance are included in the stated prices.

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are usually shipped within 5-10 working days.
• Furniture in stock is usually shipped within 10-15 working days.
• Custom-made furniture is usually shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not home or for any other reason cannot receive your goods at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, ottomans, covers or other items that are made-to-order at the time of the order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior details: To make you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags intact.

Refund

• Refund will be made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been dispatched, the shipping cost will not be refunded, and you, as the customer, will bear the cost of the return shipping.
• In case of a return, you as the customer are responsible for the condition of the goods during the return shipment.
• Return shipping is NOK 300 for details, NOK 2500 for rugs, and NOK 5500 for furniture. The return fee will be deducted from the refund.

Unclaimed packages or goods

• If you as a customer do not collect your goods from the agent within the specified time frame from PostNord, this will be returned to us as an unclaimed package. For this, we charge an administrative fee of NOK 300, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

DENMARK

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are usually shipped within 5-10 working days.
• Furniture in stock is usually shipped within 10-15 working days.
• Custom-made furniture is usually shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not home or for any other reason cannot receive your goods at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, ottomans, covers or other items that are made-to-order at the time of the order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior details: To make you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags intact.

Refund

• Refund will be made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been dispatched, the shipping cost will not be refunded, and you, as the customer, will bear the cost of the return shipping.
• In case of a return, you as the customer are responsible for the condition of the goods during the return shipment.
• Return shipping is DKK 300 for details, DKK 1500 for rugs, and DKK 5000 for furniture. The return fee will be deducted from the refund.

Unclaimed packages or goods

• If you as a customer do not collect your goods from the agent within the specified time frame from PostNord, this will be returned to us as an unclaimed package. For this, we charge an administrative fee of DKK 300, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

FINLAND

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are usually shipped within 5-10 working days.
• Furniture in stock is usually shipped within 10-15 working days.
• Custom-made furniture is usually shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not home or for any other reason cannot receive your goods at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, ottomans, covers or other items that are made-to-order at the time of the order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior details: To make you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags intact.

Refund

• Refund will be made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been dispatched, the shipping cost will not be refunded, and you, as the customer, will bear the cost of the return shipping.
• In case of a return, you as the customer are responsible for the condition of the goods during the return shipment.
• Return shipping is EUR 30 for details, EUR 150 for rugs, and EUR 500 for furniture. The return fee will be deducted from the refund.

Unclaimed packages or goods

• If you as a customer do not collect your goods from the agent within the specified time frame from PostNord, this will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 30, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

FRANCE, NETHERLANDS, SPAIN, GERMANY

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are usually shipped within 10-15 working days.
• Furniture in stock is usually shipped within 15-20 working days.
• Custom-made furniture is usually shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not home or for any other reason cannot receive your goods at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, ottomans, covers or other items that are made-to-order at the time of the order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior details: To make you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags intact.

Refund

• Refund will be made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been dispatched, the shipping cost will not be refunded, and you, as the customer, will bear the cost of the return shipping.
• In case of a return, you as the customer are responsible for the condition of the goods during the return shipment.
• Return shipping is EUR 50 for details, EUR 250 for rugs, and EUR 850 for furniture. The return fee will be deducted from the refund.

Unclaimed packages or goods

• If you as a customer do not collect your goods from the agent within the specified time frame from the shipping company, this will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 50, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped from our detail warehouse, regardless of order value.
• If you, as a customer, for any reason, are not at home or are unable to receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.