SAMPLE - Luca Ottoman Striped Black

Shipping & Returns

Delivery Countries- SWEDEN- NORWAY- DENMARK- FINLAND- FRANCE- NETHERLANDS- SPAIN- GERMANY- AUSTRIA- SWITZERLAND

SWEDEN

Delivery time

• Interior details such as blankets, cushion covers, bedding and ceramics are usually shipped within 2-7 working days.
• Furniture in stock is usually shipped within 3-14 working days.
• Made-to-order furniture is usually shipped within 6-8 weeks.During peak seasons, summer and Christmas, made-to-order items are instead shipped within 9-11 weeks.

Delivery and carrying in

• Throughout Sweden, you can choose kerbside delivery or delivery with carrying into the designated location. The prices for this depend on where in the country you live and are displayed at checkout when you enter your postcode. Please note that carrying indoes notinclude unboxing, assembly, or removal of packaging.
• In some parts of the country, you can also choose assembly with your delivery. This is subject to an additional cost and applies to our sofas, armchairs and footstools which are assembled by delivery personnel on site.
• If you have ordered products from our detailed range with the shipping method "Delivery to Postal Agent", these will be sent with PostNord or DHL to your nearest postal agent. This also applies to detailed products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
• If you have ordered products from our detailed range with the "Collect Yourself" shipping method, these can be picked up at our store in Gamla Stan.
• Be careful to measure doorways, stairs and other spaces that may restrict access during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are handled as regular returns where you as the customer are charged for failed delivery.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Archipelago deliveries

• For deliveries to the archipelago, delivery usually takes place to thelast accessible location by road. If you wish to have delivery further out into the archipelago, for example to aferry terminal or jetty on the island, this can in some cases be arranged at anadditional cost. Please contact our customer service atinfo@melimelihome.sewhen placing your order, and we will investigate the possibilities and provide a price proposal. Please note that delivery to a private jetty requires that the jetty isaccessible and safe for transport, and that the carrier can dock with a boat.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.The item must be in unused condition, with undamaged packaging and all tags intact.
• For sofas, armchairs, headboards, footstools, upholstery or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or specially manufactured. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• In addition to the statutory right of withdrawal of 14 days, MELIMELI offers an extended right of return of a total of 100 days on our furniture, under the same conditions as for the right of withdrawal. To exercise your right of return, the product must be in saleable condition in unopened packaging.
  
  If your product was an in-stock item at the time of order, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
  If your product was a made-to-order item instead, 70% of the product price will be refunded, with the 30% down payment being non-refundable. No shipping or return costs will be refunded.
  
  
• The extended right of return does not apply to products from our range of interior details.
• Extended right of return for interior details during Christmas:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of receipt or order number.
• To return an item, please contact us:info@melimelihome.se.
• Please note that a deduction may be made if the value of the product has decreased as a result of it being handled more than necessary to ascertain its characteristics or function. This may, for example, apply if the return conditions are not met, such as the product not being in new condition or the original packaging or wrapping being damaged or missing.

Refund

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In the event of a return, you as the customer are responsible for the condition of the item during the return shipment.
• The return shipping cost for interior details is SEK 150. For furniture, the return shipping cost is the same as the shipping price you paid when ordering and delivering your furniture.

Unclaimed packages or goods

• If you as a customer do not pick up your item at a postal agent within the specified timeframe from PostNord or DHL, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of SEK 150, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items sent with PostNord or DHL, regardless of order value.
• If you, as a customer, have chosen the "Collect Yourself" shipping option, the following applies:
  
  For smaller interior details that can be picked up at our store in Stockholm, your item will be ready for collection for 14 days from the time we process your order. If you do not pick up your item within that timeframe, the item will be returned to stock and you will be charged an administrative fee of SEK 50. The remaining amount will be refunded to your chosen payment method.
  
  
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

NORWAY

Customs

• All import duties and costs are included in the stated prices.

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are usually shipped within 5-10 business days.
• Furniture in stock is usually shipped within 10-15 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and carrying in

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Be careful to measure doorways, stairs and other spaces that may restrict access during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, upholstery or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or specially manufactured. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return for interior details during Christmas:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of receipt or order number.
• To return an item, please contact us:info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags intact.

Refund

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In the event of a return, you as the customer are responsible for the condition of the item during the return shipment.
• The return shipping cost is NOK 300 for details, NOK 2500 for rugs and NOK 5500 for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you as a customer do not pick up your item at an agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of NOK 300, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

DENMARK

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are usually shipped within 5-10 business days.
• Furniture in stock is usually shipped within 10-15 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and carrying in

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Be careful to measure doorways, stairs and other spaces that may restrict access during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, upholstery or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or specially manufactured. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return for interior details during Christmas:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of receipt or order number.
• To return an item, please contact us:info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags intact.

Refund

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In the event of a return, you as the customer are responsible for the condition of the item during the return shipment.
• The return shipping cost is DKK 300 for details, DKK 1500 for rugs and DKK 5000 for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you as a customer do not pick up your item at an agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of DKK 300, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

FINLAND

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are usually shipped within 5-10 business days.
• Furniture in stock is usually shipped within 10-15 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and carrying in

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Be careful to measure doorways, stairs and other spaces that may restrict access during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, upholstery or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or specially manufactured. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return for interior details during Christmas:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of receipt or order number.
• To return an item, please contact us:info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags intact.

Refund

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In the event of a return, you as the customer are responsible for the condition of the item during the return shipment.
• The return shipping cost is EUR 30 for details, EUR 150 for rugs and EUR 500 for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you as a customer do not pick up your item at an agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 30, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

FRANCE, NETHERLANDS, SPAIN, GERMANY

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are usually shipped within 10-15 business days.
• Furniture in stock is usually shipped within 15-20 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and carrying in

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Be careful to measure doorways, stairs and other spaces that may restrict access during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, upholstery or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or specially manufactured. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return for interior details during Christmas:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of receipt or order number.
• To return an item, please contact us:info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags intact.

Refund

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In the event of a return, you as the customer are responsible for the condition of the item during the return shipment.
• The return shipping cost is EUR 50 for details, EUR 250 for rugs and EUR 850 for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you as a customer do not pick up your item at an agent within the specified timeframe from the shipping company, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 50, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items shipped from our detailed warehouse, regardless of order value.
• If, for any reason, you as a customer are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.