Shipping & Returns
Delivery countries- SWEDEN- NORWAY- DENMARK- FINLAND- FRANCE- NETHERLANDS- SPAIN- GERMANY- AUSTRIA- SWITZERLAND
SWEDEN
Delivery time
- Interior details such as blankets, cushion covers, bed linen, and ceramics are normally shipped within 2-7 business days.
- In-stock furniture is normally shipped within 3-14 business days.
- Made-to-order furniture is normally shipped within 6-8 weeks.During high season, summer and Christmas, custom orders are shipped within 9-11 weeks instead.
Delivery and carry-in
- Throughout Sweden, you can choose curbside delivery or delivery with carry-in to a designated location. Prices for this depend on where in the country you live and are shown at checkout when you enter your postcode. Please note that carry-in does notinclude unpacking, assembly, or removal of packaging.
- In some parts of the country, you can also choose assembly with your delivery. This is subject to an extra charge and applies to our sofas, armchairs, and footstools, which are assembled on-site by delivery personnel.
- If you have ordered products from our details range with the "Delivery to Postal Agent" shipping method, these will be sent with PostNord or DHL to your nearest postal agent. This also applies to detail products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
- If you have ordered products from our details range with the "Pick Up Yourself" shipping method, these can be collected at our store in Gamla Stan.
- Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are handled as standard returns, where you as the customer will be charged for non-delivery.
- Please note that as a customer, you will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.
Archipelago deliveries
- For deliveries to the archipelago, delivery normally takes place to the last accessible location by road. If you wish for delivery further out into the archipelago, for example to a ferry terminal or jetty on the island, this can in some cases be arranged at an additional cost. Contact our customer service at info@melimelihome.seat the time of ordering, and we will investigate the possibilities and provide a price proposal. Please note that delivery to a private jetty requires the jetty to be accessible and safe for transport, and that the carrier can dock with a boat.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.The item must be in unused condition, with undamaged packaging and all tags intact.
- For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- In addition to the statutory 14-day right of withdrawal, MELIMELI offers an extended return policy of a total of 100 days on our furniture, under the same conditions as the right of withdrawal. To exercise your right of return, the product must be in saleable condition in an unopened package/packaging.
If your product was an in-stock item at the time of order, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
If your product was a made-to-order item instead, 70% of the product price will be refunded, with the 30% down payment not being refundable. No shipping or return costs will be refunded.
- The extended right of return does not apply to products from our range of interior details.
- Extended right of return during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us: info@melimelihome.se.
- Please note that a deduction may be made if the value of the product has decreased as a result of handling it more than necessary to determine its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or the original packaging being damaged or missing.
Refund
- Refunds are processed when the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of a return, you as the customer are responsible for the condition of the item during the return shipment.
- Return shipping for interior details is SEK 150. For furniture, return shipping is the same as the shipping price you paid when ordering and delivering your furniture.
Uncollected packages or items
- If you as a customer do not pick up your item from the agent within the specified timeframe from PostNord or DHL, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of SEK 150, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord or DHL, regardless of order value.
- If you as a customer have chosen the "Pick Up Yourself" shipping option, the following applies:
For smaller interior details that can be picked up at our store in Stockholm, your item will be ready for collection for 14 days from the time we processed your order. If you have not picked up your item within that timeframe, the item will be returned to stock, and you will be charged an administrative fee of SEK 50. The remaining amount will be refunded to your chosen payment method.
- If, for any reason, you as a customer are not at home or unable to receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.
NORWAY
Customs
- All costs for customs clearance are included in the stated prices.
Delivery time
- Details such as blankets, cushion covers, bed linen, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carry-in
- Furniture is delivered to the property line. Assistance with carrying, assembly, and removal of packaging is not included.
- Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us: info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all tags intact.
Refund
- Refunds are processed when the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of a return, you as the customer are responsible for the condition of the item during the return shipment.
- Return shipping is NOK 300 for details, NOK 2500 for rugs, and NOK 5500 for furniture. The return fee will be deducted from the refund.
Uncollected packages or items
- If you as a customer do not pick up your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of NOK 300, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
- If, for any reason, you as a customer are not at home or unable to receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.
DENMARK
Delivery time
- Details such as blankets, cushion covers, bed linen, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carry-in
- Furniture is delivered to the property line. Assistance with carrying, assembly, and removal of packaging is not included.
- Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us: info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all tags intact.
Refund
- Refunds are processed when the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of a return, you as the customer are responsible for the condition of the item during the return shipment.
- Return shipping is DKK 300 for details, DKK 1500 for rugs, and DKK 5000 for furniture. The return fee will be deducted from the refund.
Uncollected packages or items
- If you as a customer do not pick up your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of DKK 300, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
- If, for any reason, you as a customer are not at home or unable to receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.
FINLAND
Delivery time
- Details such as blankets, cushion covers, bed linen, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carry-in
- Furniture is delivered to the property line. Assistance with carrying, assembly, and removal of packaging is not included.
- Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us: info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all tags intact.
Refund
- Refunds are processed when the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of a return, you as the customer are responsible for the condition of the item during the return shipment.
- Return shipping is EUR 30 for details, EUR 150 for rugs, and EUR 500 for furniture. The return fee will be deducted from the refund.
Uncollected packages or items
- If you as a customer do not pick up your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 30, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
- If, for any reason, you as a customer are not at home or unable to receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.
FRANCE, NETHERLANDS, SPAIN, GERMANY
Delivery time
- Details such as blankets, cushion covers, bed linen, and ceramics are normally shipped within 10-15 business days.
- In-stock furniture is normally shipped within 15-20 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carry-in
- Furniture is delivered to the property line. Assistance with carrying, assembly, and removal of packaging is not included.
- Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us: info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all tags intact.
Refund
- Refunds are processed when the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of a return, you as the customer are responsible for the condition of the item during the return shipment.
- Return shipping is EUR 50 for details, EUR 250 for rugs, and EUR 850 for furniture. The return fee will be deducted from the refund.
Uncollected packages or items
- If you as a customer do not pick up your item from the agent within the specified timeframe from the shipping company, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 50, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped from our detail warehouse, regardless of order value.
- If you, as a customer, for any reason, are not home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.
