Shipping & Returns
Countries for delivery- SWEDEN- NORWAY- DENMARK- FINLAND- FRANCE- NETHERLANDS- SPAIN- GERMANY- AUSTRIA- SWITZERLAND
SWEDEN
Delivery time
- Interior details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 2-7 business days.
- In-stock furniture is normally shipped within 3-14 business days.
- Made-to-order furniture is normally shipped within 6-8 weeks.During high season, summer and Christmas, made-to-order items are shipped within 9-11 weeks.
Delivery and in-home placement
- Throughout Sweden, you can choose curbside delivery or delivery with in-home placement to a designated spot. The prices for this depend on where in the country you live and will be displayed at checkout when you enter your postcode. Please note that in-home placementdoes notinclude unpacking, assembly, or removal of packaging.
- In some parts of the country, you can also choose assembly with your delivery. This incurs an extra cost and applies to our sofas, armchairs, and ottomans, which are assembled on-site by delivery personnel.
- If you have ordered products from our retail assortment with the shipping method "Delivery to Service Point," these will be sent via PostNord or DHL to your nearest service point. This also applies to retail products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
- If you have ordered products from our retail assortment with the "Pick Up Yourself" shipping method, these can be collected at our store in Gamla Stan.
- Be sure to measure doorframes, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are handled as standard returns, where you as the customer will be charged for the failed delivery.
- Please note that as a customer, you will be charged for the return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed delivery time.
Archipelago deliveries
- For deliveries to the archipelago, delivery normally occurs at thelast accessible location by car. If you wish for delivery further into the archipelago, for example, to aferry terminal or jetty on the island, this can in some cases be arranged at anadditional cost. Contact our customer service atinfo@melimelihome.sewhen placing your order, and we will investigate the possibilities and provide a price proposal. Please note that delivery to a private jetty requires that the jetty isaccessible and safe for transport, and that the transporter can dock with a boat.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item was in stock at the time of your order, you have the right to return your item within 14 days of receiving your order.The item must be in unused condition, with undamaged packaging, and all labels intact.
- For sofas, armchairs, headboards, ottomans, covers, or other items that were made-to-order at the time of purchase, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- In addition to the statutory 14-day right of withdrawal, MELIMELI offers an extended return policy of a total of 100 days on our furniture, under the same conditions as the right of withdrawal. To exercise your right of return, the product must be in saleable condition in an unopened package/packaging.
If your product was in stock at the time of ordering, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
If your product was a made-to-order item instead, 70% of the product price will be refunded, with the 30% down payment being non-refundable. No shipping or return costs will be refunded.
- The extended right of return does not apply to products from our range of interior details.
- Extended return policy during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- Please note that a deduction may be made if the product's value has decreased as a result of being handled more than necessary to determine its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or the original packaging being damaged or missing.
Refunds
- Refunds will be issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of return, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping for interior details is SEK 150. For furniture, the return shipping is the same as the shipping price you paid when ordering and delivering your furniture.
Unclaimed packages or goods
- If you as a customer do not pick up your item at the service point within the specified timeframe from PostNord or DHL, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of SEK 150, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items shipped with PostNord or DHL, regardless of order value.
- If you as a customer have chosen the "Pick Up Yourself" shipping option, the following applies:
For smaller interior details that can be picked up at our store in Stockholm, your item will be ready for collection for 14 days from the date we processed your order. If you do not pick up your item within that timeframe, the item will be returned to stock, and you will be charged an administrative fee of SEK 50. The remaining amount will be refunded to your chosen payment method.
- If, for any reason, you as the customer are not at home or unable to receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.
NORWAY
Customs
- All costs for customs clearance are included in the stated prices.
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and in-home placement
- Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
- Be sure to measure door frames, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for the return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item was in stock at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, ottomans, covers, or other items that were made-to-order at the time of purchase, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended return policy during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging, and all labels must be intact.
Refunds
- Refunds will be issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of return, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping is NOK 300 for details, NOK 2500 for carpets, and NOK 5500 for furniture. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you as a customer do not pick up your item at the service point within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of NOK 300, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
- If, for any reason, you as the customer are not at home or unable to receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.
DENMARK
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and in-home placement
- Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
- Be sure to measure door frames, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for the return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item was in stock at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, ottomans, covers, or other items that were made-to-order at the time of purchase, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended return policy during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging, and all labels must be intact.
Refunds
- Refunds will be issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of return, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping is DKK 300 for details, DKK 1500 for carpets, and DKK 5000 for furniture. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you as a customer do not pick up your item at the service point within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of DKK 300, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
- If, for any reason, you as the customer are not at home or unable to receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.
FINLAND
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and in-home placement
- Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
- Be sure to measure door frames, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for the return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item was in stock at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, ottomans, covers, or other items that were made-to-order at the time of purchase, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended return policy during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging, and all labels must be intact.
Refunds
- Refunds will be issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of return, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping is EUR 30 for details, EUR 150 for carpets, and EUR 500 for furniture. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you as a customer do not pick up your item at the service point within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 30, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
- If, for any reason, you as the customer are not at home or unable to receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.
FRANCE, NETHERLANDS, SPAIN, GERMANY
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 10-15 business days.
- In-stock furniture is normally shipped within 15-20 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and in-home placement
- Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
- Be sure to measure door frames, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for the return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item was in stock at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, ottomans, covers, or other items that were made-to-order at the time of purchase, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended return policy during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging, and all labels must be intact.
Refunds
- Refunds will be issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of return, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping is EUR 50 for details, EUR 250 for carpets, and EUR 850 for furniture. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you as a customer do not pick up your item at the service point within the specified timeframe from the shipping company, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 50, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items shipped from our retail warehouse, regardless of order value.
- If you, as a customer, for any reason, are not home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.
