Shipping & Returns
Countries for delivery- SWEDEN- NORWAY- DENMARK- FINLAND- FRANCE- NETHERLANDS- SPAIN- GERMANY- AUSTRIA- SWITZERLAND
SWEDEN
Delivery time
- Interior design items such as blankets, cushion covers, bedding, and ceramics are normally shipped within 2-7 business days.
- In-stock furniture is normally shipped within 3-14 business days.
- Made-to-order furniture is normally shipped within 6-8 weeks.During high season, summer, and Christmas, made-to-order items are shipped within 9-11 weeks instead.
Delivery and carrying in
- Throughout Sweden, you can choose curbside delivery or delivery with carrying in to a designated location. The prices for this depend on where you live in the country and will be displayed at checkout when you enter your postal code. Please note that carrying indoes notinclude unboxing, assembly, or disposal of packaging.
- In some parts of the country, you can also choose assembly with your delivery. This is subject to an additional cost and applies to our sofas, armchairs, and ottomans that are assembled on site by delivery personnel.
- If you have ordered products from our retail range with the shipping method "Delivery to Postal Agent", these will be sent with PostNord or DHL to your nearest postal agent. This also applies to retail products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
- If you have ordered products from our retail range with the shipping method "Pick Up Yourself", these will be collected at our store in Gamla Stan.
- Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are handled as standard returns where you, as the customer, will be charged for failed delivery.
- Please note that you as the customer will be charged for the return shipping and any new shipping cost if you are not at home or for any other reason cannot receive your item at the agreed delivery time.
Archipelago deliveries
- For deliveries to the archipelago, delivery normally takes place to thelast accessible point by road. If you wish for further delivery into the archipelago, for example to aferry terminal or jetty on the island, this can in some cases be arranged at anadditional cost. Contact our customer service atinfo@melimelihome.seat the time of ordering and we will investigate the possibilities and provide a price proposal. Please note that delivery to a private jetty requires the jetty to beaccessible and safe for transport, and that the carrier can moor with a boat.
Assembly
- All furniture is generally delivered pre-assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.The item must be in unused condition, with undamaged packaging and all tags intact.
- For sofas, armchairs, headboards, ottomans, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- In addition to the statutory right of withdrawal of 14 days, MELIMELI offers an extended right of return of a total of 100 days on our furniture, under the same conditions as for the right of withdrawal. To exercise your right of return, the product must be in a saleable condition in its unopened packaging.
If your product was in stock at the time of ordering, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
If your product was a made-to-order item, 70% of the product price will be refunded, with a 30% down payment being non-refundable. No shipping or return costs will be refunded.
- The extended right of return does not apply to products from our range of interior design items.
- Extended right of return during Christmas for interior design items:To make you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- Please note that a deduction may be made if the value of the product has decreased as a result of handling it more than necessary to ascertain its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or if the original packaging is damaged or missing.
Refund
- Refunds are issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of return, you as the customer are responsible for the condition of the item during return shipping.
- The return shipping cost for interior design items is SEK 150. For furniture, the return shipping cost is the same as the shipping price you paid when ordering and delivering your furniture.
Unclaimed packages or goods
- If you, as a customer, do not pick up your item from the agent within the specified timeframe from PostNord or DHL, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of SEK 150, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord or DHL, regardless of order value.
- If you, as a customer, have chosen the shipping option "Pick Up Yourself", the following applies:
For smaller interior design items that can be picked up in our store in Stockholm, your item will be ready for collection for 14 days from the date we processed your order. If you have not picked up your item within that timeframe, the item will be returned to stock and you will be charged an administrative fee of SEK 50. The remaining amount will be refunded to your chosen payment method.
- If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.
NORWAY
Customs duties
- All costs for customs clearance are included in the stated prices.
Delivery time
- Items such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carrying in
- Furniture is delivered to the property line. Carrying assistance, assembly, and disposal of packaging are not included.
- Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that you as the customer will be charged for the return shipping and any new shipping cost if you are not at home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered pre-assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
- For sofas, armchairs, headboards, ottomans, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior design items:To make you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all tags intact.
Refund
- Refunds are issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of return, you as the customer are responsible for the condition of the item during return shipping.
- The return shipping cost is NOK 300 for details, NOK 2500 for rugs, and NOK 5500 for furniture. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you, as a customer, do not pick up your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of NOK 300, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
- If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.
DENMARK
Delivery time
- Items such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carrying in
- Furniture is delivered to the property line. Carrying assistance, assembly, and disposal of packaging are not included.
- Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that you as the customer will be charged for the return shipping and any new shipping cost if you are not at home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered pre-assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
- For sofas, armchairs, headboards, ottomans, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior design items:To make you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all tags intact.
Refund
- Refunds are issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of return, you as the customer are responsible for the condition of the item during return shipping.
- The return shipping cost is DKK 300 for details, DKK 1500 for rugs, and DKK 5000 for furniture. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you, as a customer, do not pick up your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of DKK 300, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
- If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.
FINLAND
Delivery time
- Items such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carrying in
- Furniture is delivered to the property line. Carrying assistance, assembly, and disposal of packaging are not included.
- Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that you as the customer will be charged for the return shipping and any new shipping cost if you are not at home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered pre-assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
- For sofas, armchairs, headboards, ottomans, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior design items:To make you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all tags intact.
Refund
- Refunds are issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of return, you as the customer are responsible for the condition of the item during return shipping.
- The return shipping cost is EUR 30 for details, EUR 150 for rugs, and EUR 500 for furniture. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you, as a customer, do not pick up your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 30, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
- If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.
FRANCE, NETHERLANDS, SPAIN, GERMANY
Delivery time
- Items such as blankets, cushion covers, bedding, and ceramics are normally shipped within 10-15 business days.
- In-stock furniture is normally shipped within 15-20 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carrying in
- Furniture is delivered to the property line. Carrying assistance, assembly, and disposal of packaging are not included.
- Be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that you as the customer will be charged for the return shipping and any new shipping cost if you are not at home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered pre-assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
- For sofas, armchairs, headboards, ottomans, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior design items:To make you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all tags intact.
Refund
- Refunds are issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- In case of return, you as the customer are responsible for the condition of the item during return shipping.
- The return shipping cost is EUR 50 for details, EUR 250 for rugs, and EUR 850 for furniture. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you, as a customer, do not pick up your item from the agent within the specified timeframe from the shipping company, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 50, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped from our retail warehouse, regardless of order value.
- If you, as a customer, for any reason, are not home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.
