• The shipping company will contact you by phone or SMS when your order is ready for delivery. You will then agree on a delivery day. Please note that if you are not at home or for any other reason cannot receive your delivery at the agreed time, e.g. if the sofa does not fit in the elevator or stairwell, you will be charged for a failed delivery attempt and any new shipping costs.

• Make sure to measure doorways, stairs, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the products you have ordered can be delivered to the desired location. Returns due to limited space are handled according to our terms and conditions for right of withdrawal and return, and will incur a failed delivery attempt fee as described above.
• All product dimensions are available on each product page. You will also find the dimensions of the packaging in which the goods are delivered there.
• When carrying items indoors, you, as the customer, are responsible for covering floors and other surfaces, as the drivers wear work shoes that are not removed. You are also obliged to ensure that there is enough space to carry the furniture to the specified location. Neither we nor the transport company can take responsibility for any damage due to cramped spaces, regardless of whether it is to the product or its surroundings.

• Once the furniture has been unloaded, you, as the recipient, together with the driver, are obliged to inspect the delivery. Check that there is no visible transport damage to the packaging and that you have received the correct product(s).
• If transport damage has occurred, this must be noted on all pages of the consignment note before signing. Notify MELIMELI no later than seven days after receipt. The transport damage, packaging, and label must be photo documented. Packaging damage in this sense requires notation and documentation for us at MELIMELI to be able to handle the matter.
• If you have received incorrect products, this must also be noted on the consignment note. Notify MELIMELI no later than seven days after receipt.

• You should unpack the product as soon as possible after delivery and inspect it carefully. If damage is discovered only after unpacking (hidden damage), which could not be detected on the packaging, this must also be reported to MELIMELI with photo documentation of the damage, packaging, and label. This must be done no later than seven days after receipt.

• If you wish to return your goods, they must be returned in original condition and in original packaging. If you break the packaging, you lose the possibility to return the product. Terms and conditions for right of withdrawal and return apply.

If you have any questions regarding your delivery, please contact us at info@melimelihome.se.

We wish you a continued good day!
MELIMELI