Shipping & Returns
SWEDEN
Delivery Time
- Home decor items such as blankets, cushion covers, and ceramics are usually shipped within 2-7 business days.
Delivery and Carry-in Service
- If you have ordered products from our retail range with the shipping method "Delivery to Service Point," these will be sent with PostNord or DHL to your nearest service point. This also applies to retail products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
- If you have ordered products from our retail range with the shipping method "Pick Up Yourself," these can be collected from our store in Gamla Stan.
- Please note that you, as the customer, will be charged for return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed delivery time.
Right of Withdrawal and Return
- If your item was in stock at the time of your order, you have the right to return your item within 14 days of receiving your order.The item must be in unused condition, with undamaged packaging and all tags intact.
- If your product was a stock item at the time of order, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
- Extended return policy during Christmas for home decor items:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 10th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- Please note that a deduction may be made if the product's value has decreased as a result of it being handled more than necessary to ascertain its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or the original packaging or wrapping being damaged or missing.
Refunds
- Refunds will be issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- For returns, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping for home decor items is 150 SEK.
Unclaimed packages or items
- If you, as a customer, do not pick up your item from the service point within the specified timeframe from PostNord or DHL, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 150 SEK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord or DHL, regardless of order value.
- If you, as a customer, have chosen the shipping option "Pick Up Yourself," the following applies:
- For smaller home decor items that can be picked up in our store in Stockholm, your item will be ready for collection for 14 days from the date we processed your order. If you have not picked up your item within that timeframe, the item will be returned to stock, and you will be charged an administrative fee of 50 SEK. The remaining amount will be refunded to your chosen payment method.
NORWAY
Customs
- All costs for customs clearance are included in the stated prices.
Delivery Time
- Details such as blankets, cushion covers, bed linen, and ceramics are usually shipped within 5-10 business days.
Right of Withdrawal and Return
- If your item was in stock at the time of your order, you have the right to return your item within 14 days of receiving your order.
- Extended return policy during Christmas for home decor items:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 10th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging, and all tags must remain.
Refunds
- Refunds will be issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- For returns, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping for details is 300 NOK. The return fee will be deducted upon refund.
Unclaimed packages or items
- If you, as a customer, do not pick up your item from the service point within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 300 NOK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
DENMARK
Delivery Time
- Details such as blankets, cushion covers, bed linen, and ceramics are usually shipped within 5-10 business days.
Right of Withdrawal and Return
- If your item was in stock at the time of your order, you have the right to return your item within 14 days of receiving your order.
- Extended return policy during Christmas for home decor items:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 10th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging, and all tags must remain.
Refunds
- Refunds will be issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- For returns, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping for details is 300 NOK. The return fee will be deducted upon refund.
Unclaimed packages or items
- If you, as a customer, do not pick up your item from the service point within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 300 DKK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
FINLAND
Delivery Time
- Details such as blankets, cushion covers, bed linen, and ceramics are usually shipped within 5-10 business days.
Right of Withdrawal and Return
- If your item was in stock at the time of your order, you have the right to return your item within 14 days of receiving your order.
- Extended return policy during Christmas for home decor items:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 10th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging, and all tags must remain.
Refunds
- Refunds will be issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- For returns, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping for details is 30 EUR. The return fee will be deducted upon refund.
Unclaimed packages or items
- If you, as a customer, do not pick up your item from the service point within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 30 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
OTHER EU COUNTRIES
Delivery Time
- Details such as blankets, cushion covers, bed linen, and ceramics are usually shipped within 5-10 business days.
Right of Withdrawal and Return
- If your item was in stock at the time of your order, you have the right to return your item within 14 days of receiving your order.
- Extended return policy during Christmas for home decor items:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 10th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging, and all tags must remain.
Refunds
- Refunds will be issued once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
- For returns, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping for details is 50 EUR. The return fee will be deducted upon refund.
Unclaimed packages or items
- If you, as a customer, do not pick up your item from the service point within the specified timeframe from the shipping company, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 50 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped from our retail warehouse, regardless of order value.
