FREQUENTLY ASKED QUESTIONS

Welcome to our shop at Slussplan 5 in Gamla Stan in Stockholm. We are open at the following times:

Monday to Friday: 11.00 - 18.00
Saturday: 11.30 - 16.30
Sunday: 12.00 - 16.00

Our store at Slussplan 5 in Gamla Stan in Stockholm is open the following hours:

Monday to Friday: 11.00 - 18.00
Saturday: 11.00 - 16.00
Sunday: 12.00 - 16.00

Our customer service is open weekdays 10.00-16.00.

All product measurements are available on the respective product page. For furniture, you can also see the dimensions of the packaging in which the goods are delivered.

All our furniture is available in different fabrics and colours. To help you choose, we offer free fabric samples. Fill in our form and choose up to 4 different samples and we will send them to you. To access our fabric sample form, click here.

Our Luca & Frances sofas have removable upholstery. On our website you can buy a new upholstery for your Luca or Frances sofa. You can easily change your upholstery yourself and you can also dry clean it.

Our other sofas and armchairs with loose seat cushions only have removable covers for these. It is also possible to special order new covers for the seat cushions by emailing us at info@melimelihome.se. Please note that variations in the fabrics may occur.

Other upholstered furniture such as armchairs and headboards do not have removable upholstery.

Our cushions, throws and other retail products are delivered to your nearest retailer, normally within 2-7 working days.

Furniture indicated on our website as being in stock will be shipped from us within 3-14 working days.

Möbler som anges vara beställningsvaror har en normal produktionstid på 6-8 veckor. Den aktuella produktionstiden anges alltid på respektive produktsida. Efter produktionen tillkommer en leveranstid på 3-14 arbetsdagar.

Unfortunately, we are unable to keep ordered items in stock for more than 14 days from the date the warehouse receives your order.

Efter genomförd beställning får du en orderbekräftelse med information om ditt köp. När din order skickas från vårt lager får du en leveransbekräftelse via mail, och inom 14 arbetsdagar skickar ansvarigt fraktbolag en leveransavisering via e-post eller SMS.

When ordering your sofa, you can choose your shipping option, and then choose whether you want delivery or only delivery to the curb.

In Stockholm, Gothenburg and Malmö, you can also order unpacking and assembly as an additional service.

I dagsläget erbjuder vi endast ”hämta själv” som fraktalternativ för våra inredningsdetaljer. Dessa hämtas då upp i vår butik på Slussplan 5 i Gamla Stan, Stockholm.

It is important that you, the customer, check the package carefully for damage upon delivery and before signing the delivery note.

We are responsible for any defect or damage to your order that occurs before delivery or during transport.

To create a complaint, please fill in this form.

Our customer service will then contact you as soon as possible.

To create a complaint, please fill in this form.

Our customer service will then contact you as soon as possible.

Du har enligt distansköplagen rätt att ångra ditt köp och returnera din vara till oss inom 14 dagar från det att du mottagit denna.

Varan ska vara i oskadat skick och i obruten originalförpackning. Observera att du som kund står för returfrakten, vilket debiteras vid återbetalning.

To return your item, please contact us at info@melimelihome.se and we will create a return shipping label.

Please note that the Distance Selling Act does not apply to made-to-order products such as sofas and armchairs.

Vi har en modulsoffa som heter Lucie. Den går att konfigurera så den passar alla behov. 2-sits, 3-sits, 4-sits, 5-sits, hörnsoffa, schäslong, med och utan armstöd, puff, osv. Bara fantasin sätter gränser.

Upptäck Lucie här.

Unfortunately, we don't have any sofa beds in our range, but our sofas are deep and have really soft, lovely cushions that are very comfortable to sleep on.

We offer payment by card, invoice, installment, bank transfer and Swish. We work with well-known payment solutions Stripe, Zaver and PayPal.

Read more about our payment terms here.

The shipping cost within Sweden depends on where in the country you live, the weight of the product you order, and the shipping service you choose to book in connection with your order. You will therefore receive the current shipping price when you check out.

For all interior items, shipping costs SEK 79 throughout Sweden.

For shipping costs abroad, we refer you to check in connection with ordering at checkout.

We try to pack our goods as efficiently as possible and have therefore placed the legs inside our furniture during transport.

For our Luca sofas there are legs and screws inside the loose armrest.

För våra Blanca soffor, fåtöljer och bänkar hittar du benen genom att öppna dragkedjan på produkternas undersidan (täckt med svart tyg).

All our furniture is designed, handmade and manufactured in Poland. Our textiles are of the highest quality and come from Italy.

We always recommend dry cleaning our furniture. More detailed information on care can be found here.

All our furniture (except Luca Original and Luca Grande) is delivered fully assembled.

Våra Luca 3-sitssoffor levereras med båda armstöden demonterade. Skruvar, fästen samt bruksanvisning medföljer.

Blanca sofas, Carla armchairs and Ester benches are delivered without fitted legs. These are packaged and stored during transport in a compartment in the seat.

In Stockholm, Gothenburg and Malmö, you can also choose to add assembly of your furniture. This applies to sofas, armchairs and footstools.

Please note that you as a customer will be charged for the return freight and possibly a new freight cost in case you are not at home or for any other reason cannot receive your goods at the agreed time. This also applies if the reason is that our more bulky furniture does not fit into stairwells or through doors. Please measure carefully before ordering.