FREQUENTLY ASKED QUESTIONS

Welcome to our shop at Slussplan 5 in Gamla Stan in Stockholm. We are open at the following times:

Monday to Friday: 11.00 - 18.00
Saturday: 11.30 - 16.30
Sunday: 12.00 - 16.00

Our store at Slussplan 5 in Gamla Stan in Stockholm is open the following hours:

Monday to Friday: 11.00 - 18.00
Saturday: 11.00 - 16.00
Sunday: 12.00 - 16.00

Our customer service is open weekdays 10.00-16.00.

All product measurements are available on the respective product page. For furniture, you can also see the dimensions of the packaging in which the goods are delivered.

All our furniture is available in different fabrics and colours. To help you choose, we offer free fabric samples. Fill in our form and choose up to 4 different samples and we will send them to you. To access our fabric sample form, click here.

Our Luca & Frances sofas have removable upholstery. On our website you can buy a new upholstery for your Luca or Frances sofa. You can easily change your upholstery yourself and you can also dry clean it.

Our other sofas and armchairs with loose seat cushions only have removable covers for these. It is also possible to special order new covers for the seat cushions by emailing us at info@melimelihome.se. Please note that variations in the fabrics may occur.

Other upholstered furniture such as armchairs and headboards do not have removable upholstery.

Our cushions, throws and other retail products are delivered to your nearest retailer, normally within 2-7 working days.

Furniture indicated on our website as being in stock will be shipped from us within 3-14 working days.

Furniture that is not listed on our website as being in stock is made to order and is normally delivered within 6-8 weeks.

Unfortunately, we are unable to keep ordered items in stock for more than 14 days from the date the warehouse receives your order.

After placing the order, you will receive an order confirmation with information about your purchase. When your order is shipped from our warehouse, you will then receive a delivery notification via email or SMS.

When ordering your sofa, you can choose your shipping option, and then choose whether you want delivery or only delivery to the curb.

In Stockholm, Gothenburg and Malmö, you can also order unpacking and assembly as an additional service.

At present, we only offer "pick up yourself" as a shipping option for our interior details. These are then picked up in our store in Gamla Stan, Stockholm. The address is Slussplan 5, 111 30.

It is important that you, the customer, check the package carefully for damage upon delivery and before signing the delivery note.

We are responsible for any defect or damage to your order that occurs before delivery or during transport.

To create a complaint, please fill in this form.

Our customer service will then contact you as soon as possible.

To create a complaint, please fill in this form.

Our customer service will then contact you as soon as possible.

According to the Distance Selling Act, you have the right to cancel your purchase and return your goods to us within 14 days of receiving them. The goods must be in undamaged condition and in unbroken original packaging. Please note that you as the customer are responsible for the return freight, which will be charged upon refund.

To return your item, please contact us at info@melimelihome.se and we will create a return shipping label.

Please note that the Distance Selling Act does not apply to made-to-order products such as sofas and armchairs.

We have a modular sofa called Lucie. It can be configured to suit all needs. 2-seater, 3-seater, 4-seater, 5-seater, corner sofa, chaise longue, with and without armrests, pouf, etc. Only your imagination sets the limits. You can build your very own modular sofa in our configurator here!

If you already want to choose a pre-configured Lucie sofa, you can click here instead.

Unfortunately, we don't have any sofa beds in our range, but our sofas are deep and have really soft, lovely cushions that are very comfortable to sleep on.

We offer payment by card, invoice, installment, bank transfer and Swish. We work with well-known payment solutions Stripe, Zaver and PayPal.

Read more about our payment terms here.

The shipping cost within Sweden depends on where in the country you live, the weight of the product you order, and the shipping service you choose to book in connection with your order. You will therefore receive the current shipping price when you check out.

For all interior items, shipping costs SEK 79 throughout Sweden.

For shipping costs abroad, we refer you to check in connection with ordering at checkout.

We try to pack our goods as efficiently as possible and have therefore placed the legs inside our furniture during transport.

For our Luca sofas there are legs and screws inside the loose armrest.

For our armchairs and benches, you can find the legs by opening the zipper on the bottom of the product (covered with black fabric).

All our furniture is designed, handmade and manufactured in Poland. Our textiles are of the highest quality and come from Italy.

We always recommend dry cleaning our furniture. More detailed information on care can be found here.

All our furniture (except Luca Original and Luca Grande) is delivered fully assembled.

Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests removed. Screws, brackets and instructions are included.

Blanca sofas, Carla armchairs and Ester benches are delivered without fitted legs. These are packaged and stored during transport in a compartment in the seat.

In Stockholm, Gothenburg and Malmö, you can also choose to add assembly of your furniture. This applies to sofas, armchairs and footstools.

Please note that you as a customer will be charged for the return freight and possibly a new freight cost in case you are not at home or for any other reason cannot receive your goods at the agreed time. This also applies if the reason is that our more bulky furniture does not fit into stairwells or through doors. Please measure carefully before ordering.