Below are the terms and conditions of purchase that you accept when you make a purchase with us at melimelihome.se or in our physical store.
General conditions
You must be 18 years old or have parental consent to order from MELIMELI.
Prices
Prices in the shop are stated in Swedish kronor (SEK) and all prices include 25% VAT.
We reserve the right to change prices due to price changes from the supplier, misprints in the price list and inaccuracies in prices based on incorrect information. We reserve the right to adjust the price.
Sales and offers
All communicated offers and any sales are valid only on the regular price and cannot be combined with other discount codes or applied to already discounted items, including products sold in kits.
Product information
We reserve the right to make any printing errors on this website and the final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution.
Ordering information
Once your order has been completed, an order confirmation will be sent to the email address provided at checkout. The order confirmation contains information about the order such as invoice address, delivery address, products, prices and shipping costs. If something is wrong with the order, please contact us immediately by e-mail or by calling us.
E-mail: info@melimelihome.se
Tel: 08-280038
Payment
For customers in Sweden, we offer payment solutions via Stripe and Zaver, either by debit/credit card or by invoice, installment, swish or direct transfer from your bank.
For customers in Norway, we offer payment solutions via Stripe, Zaver and PayPal, either by debit/credit card or by invoice and partial payment.
For customers in Germany, we offer payment solutions via Stripe, Zaver and PayPal, either by debit/credit card or by invoice, partial payment, or direct transfer from your bank.
For customers in the rest of the Nordic region and Europe, we offer card payments with VISA/Mastercard/American Express via Stripe as payment provider as well as payments via PayPal.
If you as a customer choose to pay by VISA/Mastercard/American Express, the amount will normally be charged directly at the time of purchase in connection with the order. We process all payments by debit and credit card via our partner Stripe.
Zaver Invoice & Installment - shop now, pay later
Pay as you go - all in one invoice or split into a plan according to your needs. No cards, no complicated rules.
- Get the goods first and pay later interest-free within 14 days or choose to split the payment into smaller parts.
- You can view and pay all your invoices in the Zaver app.
- You can choose to pay the full amount at any time.
Zaver Pay Now, Bank Transfer & Swish - pay directly from your bank
With Zaver's flexible solutions for direct payment, the payment is quickly completed. With Pay Now, we deduct the amount via direct debit, which is particularly suitable for larger purchases.
Terms and conditions
For purchases using direct debit and credit options, a credit check is carried out, which in some cases means that a credit report is obtained. You will then receive a copy of the credit report by physical or electronic mail. The terms and conditions for Zaver's products and services, the general terms and conditions and the Standardized European Consumer Credit Information (SEKKI) can be found here.
Frink AB (Zaver), organization number 559059-8420
Secure connection
The MELIMELI website uses "secure pages" where information is sent via encrypted transmission. The certificates for the website are issued by approved providers such as GlobalSign and DigiCert. These providers guarantee that it is the website belonging to MELIMELI that the customer is communicating with and that all information transmitted is encrypted. On most browsers, there are symbols next to the address bar that indicate whether the website is secure or insecure. You can also tell if a website is secure by checking if the URL starts with https://. If it starts with http://, it is an insecure website.
Delivery times
Furniture that is in stock is shipped within approximately 3-14 days from when we receive your order in Sweden, in the rest of Scandinavia it takes about 14 days. Furniture made to order is normally delivered to our warehouse within 6-8 weeks. If there has been a delay in your delivery (without us notifying you), please contact us directly by e-mail or by phone.
For our retail range that is in stock, delivery time is approximately 2-7 days from order. You can also choose to pick up your order in our store in Stockholm. Your order will then usually be ready for collection within 2 hours of placing the order and within the store's opening hours.
You can find more information on shipping and returns here.
Before delivery
When does delivery take place
- The shipping company will contact you by phone or text message when your order is ready for delivery. You will then agree on a delivery date. Please note that if you are not at home or for some other reason cannot receive your delivery at the agreed time, e.g. if the sofa does not enter the elevator or stairwell, you will be charged for a boom run and any new shipping cost.
Before delivery
- Be sure to measure doorposts, stairs and other spaces that may restrict access for delivery. As a consumer, you are responsible for ensuring that the products you ordered can be delivered to the desired location. Returns due to limited space will be handled according to our terms and conditions for right of withdrawal and returns and will involve a boom run as described above.
- All product dimensions can be found on each product page. You will also find the dimensions of the packaging in which the goods are delivered.
- When carrying in, you as the customer are responsible for covering the floor and other surfaces, as drivers wear work shoes that are not removed. You are also responsible for ensuring that there is sufficient space to carry the furniture to the designated location. Any damage due to confined spaces is not the responsibility of us or the transportation company, whether to the product or the surroundings.
On receipt of the order
- Once the furniture has been unloaded, you, as the recipient, together with the driver, are obliged to check the delivery. Check that there is no visible transport damage to the packaging and that you have received the correct product(s).
- If transport damage has occurred, this must be noted on all pages of the waybill before signing. Notify MELIMELI within seven days of receipt. The transport damage, packaging and label must be photo-documented. Packaging damage in this sense needs to be noted and documented in order for us at MELIMELI to handle the case.
- If you have received the wrong products, this should also be noted on the consignment note. Notify MELIMELI within seven days of receipt.
Hidden damage
- You should unpack the product as soon as possible after delivery and check it carefully. If damage is discovered only after unpacking (hidden damage), which could not be detected on the packaging, this must also be reported to MELIMELI with photo documentation of the damage, packaging and label. This must be done within seven days of receipt.
Right of withdrawal & return
For all goods, the customer has a statutory right of withdrawal of 14 days from receipt of the goods. A full refund, excluding any shipping and return costs, is given for stock items. If you have ordered a made-to-order product instead, you are entitled to a full refund within 14 days of placing the order. Thereafter, a deposit of 30% of the product price is payable, which is not refundable in the event of any exercise of the right of withdrawal. This is based on the Consumer Purchase Act, section 41, as compensation for the costs MELIMELI has incurred in the production of your product. The customer is responsible for seeing whether the ordered product is a stock item or an order item. In case of any regret, the product must be in saleable condition with undamaged packaging and unbroken packaging. Based on Swedish law, purchases with broken seals/packaging cannot be returned, with the exception of MELIMELI rugs. In the event of broken packaging on rugs , it is the customer's responsibility to ensure that the product is packed so that it can handle the return shipment undamaged.
In addition to the statutory right of withdrawal of 14 days, we at MELIMELI offer an extended right of return of a total of 100 days on our furniture, under the same conditions as for the right of withdrawal. To be able to use your right of return, the product must be in saleable condition in unbroken packaging/packaging. If your product was a stock item at the time of ordering, the full price of the product will be refunded upon approved return. No shipping or return costs will be refunded. If your product was instead a made-to-order item, 70% of the product price will be refunded, with a 30% non-refundable deposit. No shipping or return costs will be refunded.
The extended right of return does not apply to products from our home furnishings range.
Please note that for uncollected packages or deliveries that cannot be completed due to circumstances caused by you as a customer, additional charges may apply. You can find more information on fees, shipping and returns here.
As a customer, you have no right of withdrawal if you have purchased an item covered by our Sample Sale. These goods are sold without the right to exchange or return.
Return due to size
As a consumer, you are responsible for ensuring that the products you ordered can be delivered to the desired location. Returns due to limited space will be handled according to our terms and conditions for withdrawal and returns.
Complaint
Of course, we want you to be satisfied with your product and we strive to ensure that no product we manufacture is faulty, substandard or damaged. But sometimes things don't turn out the way you expect. In accordance with the Consumer Purchase Act, you as a customer have a three-year right of complaint for original defects from the date of receipt of the goods. Notify a complaint as soon as possible to our e-mail address info@melimelihome.se or fill in our complaint form. We follow the practice of the General Complaints Board (ARN).
Please note that we do not accept claims that can be classified as normal wear and tear. We also do not accept claims based on:
- Conditions caused by improper use or care.
- Conditions caused by external factors, such as pilling from other textiles or sun fading due to high levels of direct light.
- Deposits in upholstery material or dry cracks that do not affect functionality or appearance.
- Goods purchased that are clearly marked with Sample at the time of purchase.
Please note that defects on your product that are already present upon delivery of your product need to be reported to us within 7 days to be approved as a complaint. It is therefore important that you, as a customer, check the product carefully upon delivery and draw attention to any defects in the product or packaging already to the shipping company. If a defect is not visible on the packaging but is then discovered on the product during unpacking, you as a customer have 7 days from delivery to report this to us so that we can approve a complaint.
Force Majeure
We assume no responsibility for delays or errors due to circumstances beyond the company's control such as labor disputes, fire, war, government decisions and reduced or no delivery from suppliers. Furthermore, no responsibility is taken for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.
Dispute
In the event of a dispute, we follow the recommendations of the General Complaints Board (ARN).
