Luca Original 3-Seat Sofa Greige

Care instructions

Vacuum the sofa regularly using a soft upholstery nozzle to remove dust and dirt. For stains, dab gently with a clean, slightly damp cloth – avoid rubbing, as this can affect the fabric's texture and color.

For an even and smooth finish, we recommend that seat and back cushions, where possible, are plumped and shaped regularly.

For more thorough cleaning, we recommend professional dry cleaning. Luca features removable upholstery specifically so it can be easily washed when needed.

Shipping & Returns

Available for delivery throughout the EU, Norway, and the UK. For deliveries to Norway, all customs clearance costs are included in the stated prices.

Delivery time

• Furniture in stock is shipped from us within 3-14 business days.
• Furniture made to order is typically produced within 6-8 weeks.
• During peak seasons, such as summer and the Christmas holidays, production time may be slightly longer due to high demand and vacation periods at our factory.

Delivery and carrying service

• Throughout Sweden, you can choose curbside delivery, and in major metropolitan areas (Stockholm, Gothenburg, and Malmö), we also offer delivery with carrying service to a designated room. The prices for this depend on where you live and will be displayed at checkout once you enter your zip code. Note that carrying service does not include unpacking, assembly, or removal of packaging.
• If you have ordered products from our retail assortment in connection with a larger piece of furniture, such as a sofa, these will be sent as a separate parcel to your nearest post office.
• Be sure to measure door frames, stairwells, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to your desired location.
• Returns due to limited space are handled as standard returns, where you as the customer will be charged for the failed delivery.
• Please note that you as a customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Archipelago deliveries

• For deliveries to the archipelago, delivery is normally made to the last point accessible by road. If you wish for delivery further out into the archipelago, for example to a ferry terminal or a dock on the island, this can in some cases be arranged for an additional fee. Please contact our customer service at info@melimelihome.se when placing your order, and we will investigate the possibilities and provide a price quote.
• Please note that delivery to a private dock requires that the dock is accessible and safe for transport, and that the carrier can dock their boat.

Assembly

Our Luca 3-seater sofas are delivered in one piece (1 package) with the armrests detached. These are included in the same package and must be assembled separately.

Right of withdrawal and returns

• If your item was a stock item at the time of your order, you have the right to return your item within 14 days of receiving your order. The item must be in unused condition, with undamaged packaging, and all labels remaining.
• For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of purchase, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-manufactured. If you wish to exercise your right of withdrawal more than 14 days after placing the order, 30% of the product price will not be refunded.
• In addition to the statutory 14-day right of withdrawal, we at MELIMELI offer an extended total return policy of 100 days on our furniture, subject to the same terms and conditions as the right of withdrawal. To exercise your right of return, the product must be in saleable condition in its original, unopened packaging.
• If your product was a stock item at the time of order, the full product price will be refunded upon an approved return. No shipping or return costs will be refunded.
• If your product was a made-to-order item, 70% of the product price will be refunded, as the 30% deposit is non-refundable. No shipping or return costs will be refunded.
• To return an item, please contact us: info@melimelihome.se.
• Please note that a deduction may be made if the product's value has decreased due to it being handled more than necessary to determine its properties or function. This may apply, for example, if the return conditions are not met, such as the product not being in brand-new condition or the original packaging being damaged or missing.

Refunds

• Refunds are processed once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded.
• Please note that if the item has already been shipped, shipping costs are not refunded, and you as the customer are responsible for the cost of return shipping. When returning an item, you as the customer are responsible for the condition of the item during return transit.
• For furniture, the return shipping cost is the same as the shipping price you paid when ordering and receiving your furniture.