Luca Grande 3-Seat Sofa Stripe Brown

Shipping & Returns

Delivery Countries- SWEDEN- NORWAY- DENMARK- FINLAND- FRANCE- NETHERLANDS- SPAIN- GERMANY- AUSTRIA- SWITZERLAND

SWEDEN

Delivery time

• Home decor items such as blankets, cushion covers, bedding, and ceramics are usually shipped within 2-7 business days.
• In-stock furniture is usually shipped within 3-14 business days.
• Made-to-order furniture is usually shipped within 6-8 weeks. During high season, summer, and Christmas, made-to-order items are shipped within 9-11 weeks.

Delivery and In-home delivery

• Throughout Sweden, you can choose curbside delivery or delivery with in-home placement to a designated location. The prices for this depend on where you live in the country and are shown at checkout when you enter your postal code. Please note that in-home delivery does notinclude unpacking, assembly, or removal of packaging.
• In some parts of the country, you can also choose assembly with your delivery. This is done at an extra cost and applies to our sofas, armchairs, and ottomans, which are assembled on site by delivery personnel.
• If you have ordered products from our decor range with the shipping method "Delivery to Service Point", these will be sent with PostNord or DHL to your nearest service point. This also applies to decor products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
• If you have ordered products from our decor range with the shipping method "Pick Up Yourself", these are collected from our store in Gamla Stan.
• Please be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are handled as standard returns, where you as the customer will be charged for the failed delivery.
• Please note that as a customer, you will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Archipelago deliveries

• For deliveries to the archipelago, delivery usually takes place to the last accessible location by car. If you wish to have delivery further out into the archipelago, for example to a ferry terminal or jetty on the island, this can sometimes be arranged at an additional cost. Please contact our customer service at info@melimelihome.sewhen placing your order, and we will investigate the possibilities and provide a price proposal. Please note that delivery to a private jetty requires that the jetty is accessible and safe for transport, and that the carrier can moor with a boat.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order. The item must be in unused condition, with undamaged packaging and all labels intact.
• For sofas, armchairs, headboards, ottomans, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from placing the order, 30% of the product price will not be refunded.
• In addition to the statutory 14-day right of withdrawal, MELIMELI offers an extended return policy of a total of 100 days for our furniture, under the same conditions as for the right of withdrawal. To be able to exercise your right of return, the product must be in saleable condition in unopened packaging.
  
  If your product was an in-stock item at the time of order, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
  If your product was a made-to-order item, 70% of the product price will be refunded, with the 30% down payment being non-refundable. No shipping or return costs will be refunded.
  
  
• The extended right of return does not apply to products from our range of home decor items.
• Extended right of return during Christmas for home decor items: To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• Please note that a deduction may be made if the product's value has decreased as a result of handling it more than necessary to ascertain its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or the original packaging being damaged or missing.

Refund

• Refunds are made when the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer will be responsible for the cost of return shipping.
• In case of a return, you as the customer are responsible for the condition of the item during return shipping.
• Return shipping for home decor items is 150 SEK. For furniture, return shipping is the same as the shipping price you paid when ordering and delivering your furniture.

Unclaimed packages or goods

• If you as a customer do not pick up your item at a service point within the specified time frame from PostNord or DHL, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 150 SEK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord or DHL, regardless of order value.
• If you as a customer have chosen the "Pick Up Yourself" shipping option, the following applies:
  
  For smaller home decor items that can be picked up at our store in Stockholm, your item will be ready for pickup for 14 days from the time we processed your order. If you have not picked up your item within that time frame, the item will be put back in stock and you will be charged an administrative fee of 50 SEK. The remaining amount will be refunded to your chosen payment method.
  
  
• If you as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

NORWAY

Customs

• All costs for customs clearance are included in the stated prices.

Delivery time

• Decor items such as blankets, cushion covers, bedding, and ceramics are usually shipped within 5-10 business days.
• In-stock furniture is usually shipped within 10-15 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and In-home delivery

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Please be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that as a customer, you will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, ottomans, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from placing the order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for home decor items: To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refund

• Refunds are made when the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer will be responsible for the cost of return shipping.
• In case of a return, you as the customer are responsible for the condition of the item during return shipping.
• Return shipping is 300 NOK for decor items, 2500 NOK for rugs, and 5500 NOK for furniture. The return fee will be deducted from the refund.

Unclaimed packages or goods

• If you as a customer do not pick up your item at a service point within the specified time frame from PostNord, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 300 NOK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

DENMARK

Delivery time

• Decor items such as blankets, cushion covers, bedding, and ceramics are usually shipped within 5-10 business days.
• In-stock furniture is usually shipped within 10-15 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and In-home delivery

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Please be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that as a customer, you will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, ottomans, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from placing the order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for home decor items: To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refund

• Refunds are made when the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer will be responsible for the cost of return shipping.
• In case of a return, you as the customer are responsible for the condition of the item during return shipping.
• Return shipping is 300 DKK for decor items, 1500 DKK for rugs, and 5000 DKK for furniture. The return fee will be deducted from the refund.

Unclaimed packages or goods

• If you as a customer do not pick up your item at a service point within the specified time frame from PostNord, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 300 DKK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

FINLAND

Delivery time

• Decor items such as blankets, cushion covers, bedding, and ceramics are usually shipped within 5-10 business days.
• In-stock furniture is usually shipped within 10-15 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and In-home delivery

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Please be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that as a customer, you will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, ottomans, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from placing the order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for home decor items: To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refund

• Refunds are made when the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer will be responsible for the cost of return shipping.
• In case of a return, you as the customer are responsible for the condition of the item during return shipping.
• Return shipping is 30 EUR for decor items, 150 EUR for rugs, and 500 EUR for furniture. The return fee will be deducted from the refund.

Unclaimed packages or goods

• If you as a customer do not pick up your item at a service point within the specified time frame from PostNord, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 30 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

FRANCE, NETHERLANDS, SPAIN, GERMANY

Delivery time

• Decor items such as blankets, cushion covers, bedding, and ceramics are usually shipped within 10-15 business days.
• In-stock furniture is usually shipped within 15-20 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and In-home delivery

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Please be sure to measure doorways, staircases, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that as a customer, you will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, ottomans, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from placing the order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for home decor items: To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refund

• Refunds are made when the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer will be responsible for the cost of return shipping.
• In case of a return, you as the customer are responsible for the condition of the item during return shipping.
• Return shipping is 50 EUR for decor items, 250 EUR for rugs, and 850 EUR for furniture. The return fee will be deducted from the refund.

Unclaimed packages or goods

• If you as a customer do not pick up your item at a service point within the specified time frame from the shipping company, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 50 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped from our decor warehouse, regardless of order value.
• If, for any reason, you as a customer are not home or cannot receive your goods at the agreed delivery time, you as a customer will be charged for the return shipping to our warehouse and any new shipping costs.