Cover Luca Grande 3-Seat Sofa Brown Dots

Shipping & Returns

Delivery Countries- SWEDEN- NORWAY- DENMARK- FINLAND- FRANCE- NETHERLANDS- SPAIN- GERMANY- AUSTRIA- SWITZERLAND

SWEDEN

Delivery Time

• Interior details such as blankets, cushion covers, bedding and ceramics are normally shipped within 2-7 working days.
• Furniture in stock is normally shipped within 3-14 working days.
• Made-to-order furniture is normally shipped within 6-8 weeks. During peak season, summer, and Christmas, made-to-order items are shipped within 9-11 weeks.

Delivery and carrying in

• Throughout Sweden, you can choose curbside delivery or delivery with carrying in to a designated location. The prices for this depend on where you live in the country and are shown at checkout when you enter your postcode. Please note that carrying in does notinclude unboxing, assembly or removal of packaging.
• In some parts of the country, you can also choose assembly with your delivery. This is done at an extra cost and applies to our sofas, armchairs and footstools which are assembled by delivery staff on site.
• If you have ordered products from our retail range with the shipping method Delivery to Post Office, these will be sent with PostNord or DHL to your nearest Post Office. This also applies to retail products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
• If you have ordered products from our retail range with the shipping method Pick Up Yourself, these can be collected from our store in Gamla Stan.
• Be sure to measure door frames, staircases and other areas that may restrict access during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are handled as normal returns where you, as the customer, will be charged for failed delivery.
• Please note that you, as the customer, will be charged for the return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Archipelago Deliveries

• For deliveries to the archipelago, delivery usually takes place to the last accessible location by road. If you wish for delivery further out into the archipelago, for example, to a ferry terminal or jetty on the island, this can in some cases be arranged at an additional cost. Please contact our customer service at info@melimelihome.sewhen placing your order, and we will investigate the possibilities and provide a price proposal. Please note that delivery to a private jetty requires that the jetty is accessible and safe for transport, and that the carrier can dock with a boat.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order. The item must be in unused condition, with undamaged packaging and all labels intact.
• For sofas, armchairs, headboards, footstools, covers or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• In addition to the statutory right of withdrawal of 14 days, MELIMELI offers an extended return policy of a total of 100 days on our furniture, under the same conditions as for the right of withdrawal. To be able to use your right of return, the product must be in a saleable condition in unopened packaging.
  
  If your product was an in-stock item at the time of order, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
  If your product was a made-to-order item instead, 70% of the product's price will be refunded, with a 30% down payment non-refundable. No shipping or return costs will be refunded.
  
  
• The extended right of return does not apply to products from our range of interior details.
• Extended return policy during Christmas for interior details: To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the return policy applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• Please note that a deduction may be made if the product's value has decreased as a result of being handled more than necessary to determine its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or the original packaging or wrapping being damaged or missing.

Refund

• Refunds will be issued once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been dispatched, the shipping cost will not be refunded, and you, as the customer, will be responsible for the cost of return shipping.
• In case of a return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping cost for interior details is SEK 150. For furniture, the return shipping cost is the same as the shipping price you paid when ordering and delivering your furniture.

Unclaimed packages or goods

• If you, as a customer, do not collect your item from the agent within the specified timeframe from PostNord or DHL, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of SEK 150, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items sent with PostNord or DHL, regardless of the order value.
• If you, as a customer, have chosen the shipping option "Pick Up Yourself," the following applies:
  
  For smaller interior details that can be collected from our store in Stockholm, your item will be ready for collection for 14 days from the date we processed your order. If you have not collected your item within that timeframe, the item will be returned to stock and you will be charged an administrative fee of SEK 50. The remaining amount will be refunded to your chosen payment method.
  
  
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

NORWAY

Customs

• All costs for customs clearance are included in the stated prices.

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are normally shipped within 5-10 working days.
• Furniture in stock is normally shipped within 10-15 working days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and carrying in

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Be sure to measure door frames, staircases, and other spaces that may restrict access during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you, as the customer, will be charged for the return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, covers or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended return policy during Christmas for interior details: To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the return policy applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels must be intact.

Refund

• Refunds will be issued once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been dispatched, the shipping cost will not be refunded, and you, as the customer, will be responsible for the cost of return shipping.
• In case of a return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping cost is NOK 300 for details, NOK 2500 for carpets and NOK 5500 for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you, as a customer, do not collect your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of NOK 300, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items sent with PostNord, regardless of the order value.
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

DENMARK

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are normally shipped within 5-10 working days.
• Furniture in stock is normally shipped within 10-15 working days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and carrying in

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Be sure to measure door frames, staircases, and other spaces that may restrict access during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you, as the customer, will be charged for the return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, covers or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended return policy during Christmas for interior details: To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the return policy applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels must be intact.

Refund

• Refunds will be issued once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been dispatched, the shipping cost will not be refunded, and you, as the customer, will be responsible for the cost of return shipping.
• In case of a return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping cost is DKK 300 for details, DKK 1500 for carpets and DKK 5000 for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you, as a customer, do not collect your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of DKK 300, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items sent with PostNord, regardless of the order value.
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

FINLAND

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are normally shipped within 5-10 working days.
• Furniture in stock is normally shipped within 10-15 working days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and carrying in

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Be sure to measure door frames, staircases, and other spaces that may restrict access during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you, as the customer, will be charged for the return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, covers or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended return policy during Christmas for interior details: To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the return policy applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels must be intact.

Refund

• Refunds will be issued once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been dispatched, the shipping cost will not be refunded, and you, as the customer, will be responsible for the cost of return shipping.
• In case of a return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping cost is EUR 30 for details, EUR 150 for carpets and EUR 500 for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you, as a customer, do not collect your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 30, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items sent with PostNord, regardless of the order value.
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

FRANCE, NETHERLANDS, SPAIN, GERMANY

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are normally shipped within 10-15 working days.
• Furniture in stock is normally shipped within 15-20 working days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and carrying in

• Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
• Be sure to measure door frames, staircases, and other spaces that may restrict access during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you, as the customer, will be charged for the return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, covers or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended return policy during Christmas for interior details: To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the return policy applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels must be intact.

Refund

• Refunds will be issued once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been dispatched, the shipping cost will not be refunded, and you, as the customer, will be responsible for the cost of return shipping.
• In case of a return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping cost is EUR 50 for details, EUR 250 for carpets and EUR 850 for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you, as a customer, do not collect your item from the agent within the specified timeframe from the shipping company, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of EUR 50, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items sent from our retail warehouse, regardless of the order value.
• If you as a customer, for any reason, are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.