Dahlia Armchair Ruby Red

Shipping & Returns

Delivery Countries- SWEDEN- NORWAY- DENMARK- FINLAND- FRANCE- NETHERLANDS- SPAIN- GERMANY- AUSTRIA- SWITZERLAND

SWEDEN

Delivery time

• Interior design items such as blankets, cushion covers, bedding, and ceramics are normally shipped within 2-7 business days.
• In-stock furniture is normally shipped within 3-14 business days.
• Made-to-order furniture is normally shipped within 6-8 weeks. During peak seasons, summer and Christmas, made-to-order items are shipped within 9-11 weeks instead.

Delivery and Carry-in Service

• Throughout Sweden, you can choose between curbside delivery or delivery with carry-in service to a designated spot. The prices for this depend on where in the country you live and will be displayed at checkout when you enter your postal code. Please note that carry-in service does notinclude unpacking, assembly, or removal of packaging.
• In some parts of the country, you can also choose assembly with your delivery. This is subject to an additional cost and applies to our sofas, armchairs, and footstools, which are assembled on site by the delivery personnel.
• If you have ordered products from our detailed range with the shipping method "Delivery to Postal Agent," these will be sent with PostNord or DHL to your nearest postal agent. This also applies to detailed products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
• If you have ordered products from our detailed range with the shipping method "Pick Up Yourself," these can be collected at our store in Gamla Stan.
• Be sure to measure doorways, stairwells, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are handled as standard returns where you, as the customer, will be charged for failed delivery.
• Please note that you, as the customer, will be charged for the return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed-upon delivery time.

Archipelago Deliveries

• For deliveries to the archipelago, delivery usually takes place to the last accessible location by road. If you wish for further delivery into the archipelago, for example, to a ferry terminal or jetty on the island, this can in some cases be arranged at an additional cost. Please contact our customer service at info@melimelihome.seat the time of your order, and we will investigate the possibilities and provide a price proposal. Please note that delivery to a private jetty requires that the jetty is accessible and safe for transport, and that the carrier can moor with a boat.

Assembly

• All furniture is generally delivered pre-assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item was in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received. The item must be in unused condition, with undamaged packaging and all tags remaining.
• For sofas, armchairs, headboards, footstools, upholstery, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from the placed order, 30% of the product price will not be refunded.
• In addition to the statutory right of withdrawal of 14 days, MELIMELI offers an extended right of return of a total of 100 days on our furniture, under the same conditions as for the right of withdrawal. To exercise your right of return, the product must be in saleable condition in an unopened package/packaging.
  
  If your product was in stock at the time of order, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
  If your product was a made-to-order item instead, 70% of the product price will be refunded, with 30% down payment not being refundable. No shipping or return costs will be refunded.
  
  
• The extended right of return does not apply to products from our range of interior design details.
• Extended right of return during Christmas for interior design items: To ensure you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• Please note that a deduction may be made if the product's value has decreased as a result of handling it more than necessary to ascertain its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or if the original packaging is damaged or missing.

Refund

• Refunds will be issued once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping fee for interior design items is SEK 150. For furniture, the return shipping fee is the same as the shipping price you paid when ordering and delivering your furniture.

Uncollected packages or goods

• If you, as a customer, do not collect your item from the agent within the specified timeframe from PostNord or DHL, it will be returned to us as an uncollected package. For this, we charge an administrative fee of SEK 150, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord or DHL, regardless of order value.
• If you, as a customer, have chosen the shipping option "Pick Up Yourself," the following applies:
  
  For smaller interior design items that can be picked up at our store in Stockholm, your item will be ready for collection for 14 days from the time we processed your order. If you have not collected your item within that timeframe, the item will be returned to stock, and you will be charged an administrative fee of SEK 50. The remaining amount will be refunded to your chosen payment method.
  
  
• If you, as a customer, for any reason, are not home or cannot receive your item at the agreed-upon delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.

NORWAY

Customs

• All costs for customs clearance are included in the stated prices.

Delivery time

• Items such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
• In-stock furniture is normally shipped within 10-15 business days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Be sure to measure doorways, stairwells, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you, as the customer, will be charged for the return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed-upon delivery time.

Assembly

• All furniture is generally delivered pre-assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item was in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
• For sofas, armchairs, headboards, footstools, upholstery, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior design items: To ensure you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags remaining.

Refund

• Refunds will be issued once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping fee is 300 NOK for small items, 2500 NOK for carpets, and 5500 NOK for furniture. The return fee will be deducted from the refund.

Uncollected packages or goods

• If you, as a customer, do not collect your item from the agent within the specified timeframe from PostNord, it will be returned to us as an uncollected package. For this, we charge an administrative fee of 300 NOK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not home or cannot receive your item at the agreed-upon delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.

DENMARK

Delivery time

• Items such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
• In-stock furniture is normally shipped within 10-15 business days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Be sure to measure doorways, stairwells, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you, as the customer, will be charged for the return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed-upon delivery time.

Assembly

• All furniture is generally delivered pre-assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item was in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
• For sofas, armchairs, headboards, footstools, upholstery, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior design items: To ensure you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags remaining.

Refund

• Refunds will be issued once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping fee is 300 DKK for small items, 1500 DKK for carpets, and 5000 DKK for furniture. The return fee will be deducted from the refund.

Uncollected packages or goods

• If you, as a customer, do not collect your item from the agent within the specified timeframe from PostNord, it will be returned to us as an uncollected package. For this, we charge an administrative fee of 300 DKK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not home or cannot receive your item at the agreed-upon delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.

FINLAND

Delivery time

• Items such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
• In-stock furniture is normally shipped within 10-15 business days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Be sure to measure doorways, stairwells, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you, as the customer, will be charged for the return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed-upon delivery time.

Assembly

• All furniture is generally delivered pre-assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item was in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
• For sofas, armchairs, headboards, footstools, upholstery, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior design items: To ensure you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags remaining.

Refund

• Refunds will be issued once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping fee is 30 EUR for small items, 150 EUR for carpets, and 500 EUR for furniture. The return fee will be deducted from the refund.

Uncollected packages or goods

• If you, as a customer, do not collect your item from the agent within the specified timeframe from PostNord, it will be returned to us as an uncollected package. For this, we charge an administrative fee of 30 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not home or cannot receive your item at the agreed-upon delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.

FRANCE, NETHERLANDS, SPAIN, GERMANY

Delivery time

• Items such as blankets, cushion covers, bedding, and ceramics are normally shipped within 10-15 business days.
• In-stock furniture is normally shipped within 15-20 business days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Be sure to measure doorways, stairwells, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you, as the customer, will be charged for the return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed-upon delivery time.

Assembly

• All furniture is generally delivered pre-assembled in one piece (1 package). This does not apply to our modular sofas where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item was in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
• For sofas, armchairs, headboards, footstools, upholstery, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior design items: To ensure you feel secure with your Christmas gift purchases, we have extended the right of return. For all orders placed during November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all tags remaining.

Refund

• Refunds will be issued once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping fee is 50 EUR for small items, 250 EUR for carpets, and 850 EUR for furniture. The return fee will be deducted from the refund.

Uncollected packages or goods

• If you, as a customer, do not collect your item from the agent within the specified timeframe from the shipping company, it will be returned to us as an uncollected package. For this, we charge an administrative fee of 50 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped from our detailed warehouse, regardless of order value.
• If you, as a customer, for any reason are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.