Luca Ottoman Creme

Shipping & Returns

Delivery Countries- SWEDEN- NORWAY- DENMARK- FINLAND- FRANCE- NETHERLANDS- SPAIN- GERMANY- AUSTRIA- SWITZERLAND

SWEDEN

Delivery Time

• Interior design items such as blankets, cushion covers, bed linen and ceramics are usually shipped within 2-7 business days.
• In-stock furniture is usually shipped within 3-14 business days.
• Made-to-order furniture is usually shipped within 6-8 weeks. During peak seasons, summer and Christmas, made-to-order items are instead shipped within 9-11 weeks.

Delivery and Carry-in Service

• Throughout Sweden, you can choose kerbside delivery or delivery with carry-in service to the designated location. The prices for this depend on where in the country you live and will be displayed at checkout when you enter your postal code. Please note that carry-in service does notinclude unpacking, assembly, or removal of packaging.
• In some parts of the country, you can also choose assembly with your delivery. This is subject to an additional cost and applies to our sofas, armchairs, and footstools, which are assembled on-site by delivery personnel.
• If you have ordered products from our retail range with the shipping method "Delivery to Postal Agent," these will be sent with PostNord or DHL to your nearest postal agent. This also applies to retail products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
• If you have ordered products from our retail range with the shipping method "Self-Pickup," these can be collected at our store in Gamla Stan.
• Please be sure to measure doorways, stairs, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are handled as standard returns, where you as the customer will be charged for failed delivery.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed delivery time.

Archipelago Deliveries

• For deliveries to the archipelago, delivery usually takes place to the last accessible location by road. If you wish for further delivery into the archipelago, for example to a ferry terminal or jetty on the island, this can in some cases be arranged for an additional cost. Please contact our customer service at info@melimelihome.sewhen placing your order, and we will investigate the possibilities and provide a price quote. Please note that delivery to a private jetty requires that the jetty is accessible and safe for transport, and that the carrier can moor with a boat.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of Withdrawal and Return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days from the date your order was received. The item must be in unused condition, with undamaged packaging and all labels intact.
• For sofas, armchairs, headboards, footstools, upholstery, or other items that are made-to-order at the time of the order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from placing the order, 30% of the product price will not be refunded.
• In addition to the statutory 14-day right of withdrawal, MELIMELI offers an extended return policy of a total of 100 days on our furniture, under the same conditions as for the right of withdrawal. To exercise your right of return, the product must be in saleable condition in unopened packaging.
  
  If your product was an in-stock item at the time of order, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
  If your product was a made-to-order item, 70% of the product price will be refunded, with the 30% down payment being non-refundable. No shipping or return costs will be refunded.
  
  
• The extended right of return does not apply to products from our range of interior design items.
• Extended return policy for interior design items during Christmas: To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• Please note that a deduction may be made if the value of the product has decreased as a result of it being handled more than necessary to determine its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or the original packaging being damaged or missing.

Refunds

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping fee for interior design items is SEK 150. For furniture, the return shipping fee is the same as the shipping price you paid when ordering and receiving your furniture.

Unclaimed packages or items

• If you as a customer do not collect your item from the agent within the specified timeframe from PostNord or DHL, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of SEK 150, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items shipped with PostNord or DHL, regardless of the order value.
• If you as a customer have chosen the shipping option "Self-Pickup", the following applies:
  
  For smaller interior design items that can be collected at our store in Stockholm, your item will be ready for pickup for 14 days from the date we processed your order. If you have not collected your item within that timeframe, the item will be returned to stock and you will be charged an administrative fee of SEK 50. The remaining amount will be refunded to your chosen payment method.
  
  
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

NORWAY

Customs

• All customs clearance costs are included in the stated prices.

Delivery Time

• Details such as blankets, cushion covers, bed linen, and ceramics are usually shipped within 5-10 business days.
• In-stock furniture is usually shipped within 10-15 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Please be sure to measure doorways, stairs, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of Withdrawal and Return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days from the date your order was received.
• For sofas, armchairs, headboards, footstools, upholstery, or other items that are made-to-order at the time of the order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from placing the order, 30% of the product price will not be refunded.
• Extended return policy for interior design items during Christmas: To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refunds

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping fee is 300 NOK for small items, 2500 NOK for rugs, and 5500 NOK for furniture. The return fee will be deducted from the refund.

Unclaimed packages or items

• If you as a customer do not collect your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 300 NOK, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items shipped with PostNord, regardless of the order value.
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

DENMARK

Delivery Time

• Details such as blankets, cushion covers, bed linen, and ceramics are usually shipped within 5-10 business days.
• In-stock furniture is usually shipped within 10-15 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Please be sure to measure doorways, stairs, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of Withdrawal and Return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days from the date your order was received.
• For sofas, armchairs, headboards, footstools, upholstery, or other items that are made-to-order at the time of the order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from placing the order, 30% of the product price will not be refunded.
• Extended return policy for interior design items during Christmas: To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refunds

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping fee is 300 DKK for small items, 1500 DKK for rugs, and 5000 DKK for furniture. The return fee will be deducted upon refund.

Unclaimed packages or items

• If you as a customer do not collect your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 300 DKK, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items shipped with PostNord, regardless of the order value.
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

FINLAND

Delivery Time

• Details such as blankets, cushion covers, bed linen, and ceramics are usually shipped within 5-10 business days.
• In-stock furniture is usually shipped within 10-15 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Please be sure to measure doorways, stairs, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of Withdrawal and Return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days from the date your order was received.
• For sofas, armchairs, headboards, footstools, upholstery, or other items that are made-to-order at the time of the order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from placing the order, 30% of the product price will not be refunded.
• Extended return policy for interior design items during Christmas: To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refunds

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping fee is 30 EUR for small items, 150 EUR for rugs, and 500 EUR for furniture. The return fee will be deducted upon refund.

Unclaimed packages or items

• If you as a customer do not collect your item from the agent within the specified timeframe from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 30 EUR, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items shipped with PostNord, regardless of the order value.
• If you, as a customer, for any reason, are not at home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.

FRANCE, NETHERLANDS, SPAIN, GERMANY

Delivery Time

• Details such as blankets, cushion covers, bed linen, and ceramics are usually shipped within 10-15 business days.
• In-stock furniture is usually shipped within 15-20 business days.
• Made-to-order furniture is usually shipped within 8-10 weeks.

Delivery and Carry-in Service

• Furniture is delivered to the property line. Carry-in service, assembly, and removal of packaging are not included.
• Please be sure to measure doorways, stairs, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not home or for any other reason cannot receive your item at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of Withdrawal and Return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days from the date your order was received.
• For sofas, armchairs, headboards, footstools, upholstery, or other items that are made-to-order at the time of the order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. For exercising the right of withdrawal after 14 days from placing the order, 30% of the product price will not be refunded.
• Extended return policy for interior design items during Christmas: To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us: info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refunds

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the item during return shipping.
• The return shipping fee is 50 EUR for small items, 250 EUR for rugs, and 850 EUR for furniture. The return fee will be deducted upon refund.

Unclaimed packages or items

• If you as a customer do not collect your item from the agent within the specified timeframe from the shipping company, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 50 EUR, in addition to the shipping and return shipping costs. This administrative cost applies to smaller items shipped from our retail warehouse, regardless of the order value.
• If, for any reason, you as a customer are not at home or unable to receive your goods at the agreed delivery time, you as the customer will be charged for the return shipping to our warehouse and any new shipping costs.