Shipping & Returns
Countries for delivery- SWEDEN- NORWAY- DENMARK- FINLAND- FRANCE- NETHERLANDS- SPAIN- GERMANY- AUSTRIA- SWITZERLAND
SWEDEN
Delivery time
- Interior details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 2-7 business days.
- In-stock furniture is normally shipped within 3-14 business days.
- Made-to-order furniture is normally shipped within 6-8 weeks. During peak seasons, summer and Christmas, made-to-order items are shipped within 9-11 weeks instead.
Delivery and carrying in
- Throughout Sweden, you can choose curbside delivery or delivery with carrying into the designated location. The prices for this depend on where in the country you live and are displayed at checkout when you enter your postcode. Please note that carrying in does notinclude unpacking, assembly, or removal of packaging.
- In some parts of the country, you can also choose assembly with your delivery. This is done at an extra cost and applies to our sofas, armchairs, and footstools which are assembled on-site by delivery personnel.
- If you have ordered products from our detailed range with the shipping method Delivery to Service Point, these will be sent with PostNord or DHL to your nearest service point. This also applies to detailed products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
- If you have ordered products from our detailed range with the shipping method Pick Up Yourself, these are collected at our store in Gamla Stan.
- Be sure to measure door frames, stairs, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you ordered can be delivered to the desired location. Returns due to limited space are handled as regular returns where you, the customer, will be charged for failed delivery.
- Please note that as a customer, you will be charged for return shipping and any new shipping cost if you are not home or for any other reason cannot receive your item at the agreed delivery time.
Archipelago deliveries
- For deliveries to the archipelago, delivery normally takes place to the last accessible location by road. If you wish for further delivery into the archipelago, for example to a ferry terminal or jetty on the island, this can in some cases be arranged at an additional cost. Contact our customer service at info@melimelihome.sewhen placing your order and we will investigate the possibilities and return with a price proposal. Please note that delivery to a private jetty requires that the jetty is accessible and safe for transport, and that the carrier can dock with a boat.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is a stock item at the time of your order, you have the right to return your item within 14 days of receiving your order. The item must be in unused condition, with undamaged packaging and all labels intact.
- For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- In addition to the statutory 14-day right of withdrawal, MELIMELI offers an extended return policy of a total of 100 days on our furniture, under the same conditions as for the right of withdrawal. To exercise your right of return, the product must be in saleable condition in unopened packaging.
If your product was a stock item at the time of ordering, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
If your product was a made-to-order item, 70% of the product price will be refunded, with the 30% down payment being non-refundable. No shipping or return costs will be refunded.
- The extended right of return does not apply to products from our range of interior details.
- Extended right of return during Christmas for interior details: To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us: info@melimelihome.se.
- Please note that a deduction may be made if the value of the product has decreased as a result of it being handled more than necessary to determine its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or if the original packaging is damaged or missing.
Refund
- Refunds are made once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you, as the customer, are responsible for the cost of return shipping.
- In case of return, you, as the customer, are responsible for the condition of the item during return shipping.
- The return shipping for interior details is 150 SEK. For furniture, the return shipping is the same as the shipping price you paid when ordering and delivering your furniture.
Unclaimed packages or items
- If you, as a customer, do not collect your item from the service point within the specified timeframe from PostNord or DHL, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 150 SEK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord or DHL, regardless of order value.
- If you, as a customer, chose the shipping option "Pick Up Yourself," the following applies:
For smaller interior details that can be picked up at our store in Stockholm, your item will be ready for pickup for 14 days from the time we process your order. If you do not pick up your item within that timeframe, the item will be returned to stock and you will be charged an administrative fee of 50 SEK. The remaining amount will be refunded to your chosen payment method.
- If you, as a customer, for any reason, are not home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.
NORWAY
Customs
- All costs for customs clearance are included in the stated prices.
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carrying in
- Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
- Be sure to measure door frames, stairs, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for return shipping and any new shipping cost if you are not home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is a stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior details: To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us: info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all labels intact.
Refund
- Refunds are made once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you, as the customer, are responsible for the cost of return shipping.
- In case of return, you, as the customer, are responsible for the condition of the item during return shipping.
- Return shipping is 300 NOK for details, 2500 NOK for rugs, and 5500 NOK for furniture. The return fee will be deducted from the refund.
Unclaimed packages or items
- If you, as a customer, do not collect your item from the service point within the specified timeframe from PostNord, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 300 NOK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
- If you, as a customer, for any reason, are not home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.
DENMARK
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carrying in
- Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
- Be sure to measure door frames, stairs, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for return shipping and any new shipping cost if you are not home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is a stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior details: To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us: info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all labels intact.
Refund
- Refunds are made once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you, as the customer, are responsible for the cost of return shipping.
- In case of return, you, as the customer, are responsible for the condition of the item during return shipping.
- Return shipping is 300 DKK for details, 1500 DKK for rugs, and 5000 DKK for furniture. The return fee will be deducted from the refund.
Unclaimed packages or items
- If you, as a customer, do not collect your item from the service point within the specified timeframe from PostNord, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 300 DKK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
- If you, as a customer, for any reason, are not home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.
FINLAND
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
- In-stock furniture is normally shipped within 10-15 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carrying in
- Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
- Be sure to measure door frames, stairs, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for return shipping and any new shipping cost if you are not home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is a stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior details: To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us: info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all labels intact.
Refund
- Refunds are made once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you, as the customer, are responsible for the cost of return shipping.
- In case of return, you, as the customer, are responsible for the condition of the item during return shipping.
- Return shipping is 30 EUR for details, 150 EUR for rugs, and 500 EUR for furniture. The return fee will be deducted from the refund.
Unclaimed packages or items
- If you, as a customer, do not collect your item from the service point within the specified timeframe from PostNord, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 30 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
- If you, as a customer, for any reason, are not home or cannot receive your item at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping cost.
FRANCE, NETHERLANDS, SPAIN, GERMANY
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 10-15 business days.
- In-stock furniture is normally shipped within 15-20 business days.
- Made-to-order furniture is normally shipped within 8-10 weeks.
Delivery and carrying in
- Furniture is delivered to the property line. Carrying assistance, assembly, and removal of packaging are not included.
- Be sure to measure door frames, stairs, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you ordered can be delivered to the desired location. Returns due to limited space are not accepted.
- Please note that as a customer, you will be charged for return shipping and any new shipping cost if you are not home or for any other reason cannot receive your item at the agreed delivery time.
Assembly
- All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
- Depending on the fabric choice, our Luca 3-seater sofas are delivered with one or both armrests disassembled.
Right of withdrawal and return
- If your item is a stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
- For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is custom-ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
- Extended right of return during Christmas for interior details: To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
- To return an item, please contact us: info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all labels intact.
Refund
- Refunds are made once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you, as the customer, are responsible for the cost of return shipping.
- In case of return, you, as the customer, are responsible for the condition of the item during return shipping.
- Return shipping is 50 EUR for details, 250 EUR for rugs, and 850 EUR for furniture. The return fee will be deducted from the refund.
Unclaimed packages or items
- If you, as a customer, do not collect your item from the service point within the specified timeframe from the shipping company, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 50 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped from our detailed warehouse, regardless of order value.
- If you as a customer, for any reason, are not home or are unable to receive your goods at the agreed delivery time, you as the customer will be charged for the return shipping to our warehouse and any new shipping costs.
