SAMPLE - Lucie Grande 3-Seater Sofa (With Footstool) Dark Grey

Shipping & Returns

Delivery Countries- SWEDEN- NORWAY- DENMARK- FINLAND- FRANCE- NETHERLANDS- SPAIN- GERMANY- AUSTRIA- SWITZERLAND

SWEDEN

Delivery time

• Interior details such as blankets, cushion covers, bedding and ceramics are normally shipped within 2-7 working days.
• Furniture in stock is normally shipped within 3-14 working days.
• Made-to-order furniture is normally shipped within 6-8 weeks.During high season, summer and Christmas, made-to-order items are shipped within 9-11 weeks instead.

Delivery and in-home delivery

• Throughout Sweden, you can choose kerbside delivery or delivery with in-home delivery to a designated location. The prices for this depend on where in the country you live and are shown at checkout when you enter your postcode. Please note that in-home deliverydoes notinclude unwrapping, assembly or removal of packaging.
• In some parts of the country, you can also choose assembly with your delivery. This is done at an extra cost and applies to our sofas, armchairs and footstools, which are assembled by delivery personnel on site.
• If you have ordered products from our retail range with the shipping method Delivery to Post Office Agent, these will be sent by PostNord or DHL to your nearest post office agent. This also applies to retail products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
• If you have ordered products from our retail range with the "Pick Up Yourself" shipping method, these can be collected from our store in Gamla Stan.
• Be sure to measure door frames, stairs and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are handled as standard returns where you, as the customer, will be charged for failed delivery.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your goods at the agreed delivery time.

Archipelago deliveries

• For deliveries to the archipelago, delivery normally takes place to thelast place accessible by road. If you wish to have delivery further out into the archipelago, for example to aferry terminal or jetty on the island, this can in some cases be arranged for anadditional cost. Please contact our customer service atinfo@melimelihome.sewhen placing your order, and we will investigate the possibilities and provide a price proposal. Please note that delivery to a private jetty requires that the jetty isaccessible and safe for transport, and that the carrier can dock with a boat.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the choice of fabric, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.The item must be in unused condition, with undamaged packaging and all labels intact.
• For sofas, armchairs, headboards, footstools, covers or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• In addition to the statutory 14-day right of withdrawal, MELIMELI offers an extended right of return of a total of 100 days on our furniture, under the same conditions as for the right of withdrawal. To exercise your right of return, the product must be in saleable condition in unopened packaging/wrapping.
  
  If your product was an in-stock item at the time of ordering, the full product price will be refunded upon approved return. No shipping or return costs will be refunded.
  If your product was a made-to-order item instead, 70% of the product price will be refunded, with the 30% down payment being non-refundable. No shipping or return costs will be refunded.
  
  
• The extended right of return does not apply to products from our range of interior details.
• Extended right of return during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us:info@melimelihome.se.
• Please note that a deduction may be made if the value of the product has decreased as a result of it being handled more than necessary to determine its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or the original packaging or wrapping being damaged or missing.

Refund

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded and you, as the customer, are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the goods during transit back.
• The return shipping for interior details is 150 SEK. For furniture, the return shipping is the same as the shipping price you paid when ordering and delivering your furniture.

Unclaimed packages or goods

• If you, as a customer, do not pick up your item at the agent within the specified time frame from PostNord or DHL, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 150 SEK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord or DHL, regardless of order value.
• If you, as a customer, have chosen the "Pick Up Yourself" shipping option, the following applies:
  
  For smaller interior details that can be picked up in our store in Stockholm, your item will be ready for pick-up for 14 days from the time we processed your order. If you have not picked up your item within that timeframe, the item will be returned to stock and you will be charged an administrative fee of 50 SEK. The remaining amount will be refunded to your chosen payment method.
  
  
• If you, as a customer, for any reason, are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.

NORWAY

Customs

• All costs for customs clearance are included in the stated prices.

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are normally shipped within 5-10 working days.
• Furniture in stock is normally shipped within 10-15 working days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and in-home delivery

• Furniture is delivered to the property line. Carrying assistance, assembly and removal of packaging are not included.
• Be sure to measure door frames, stairs and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your goods at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the choice of fabric, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, covers or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us:info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refund

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded and you, as the customer, are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the goods during transit back.
• The return shipping is 300 NOK for details, 2500 NOK for rugs and 5500 NOK for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you, as a customer, do not pick up your item at the agent within the specified time frame from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 300 NOK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.

DENMARK

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are normally shipped within 5-10 working days.
• Furniture in stock is normally shipped within 10-15 working days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and in-home delivery

• Furniture is delivered to the property line. Carrying assistance, assembly and removal of packaging are not included.
• Be sure to measure door frames, stairs and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your goods at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the choice of fabric, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, covers or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us:info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refund

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded and you, as the customer, are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the goods during transit back.
• The return shipping is 300 DKK for details, 1500 DKK for rugs and 5000 DKK for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you, as a customer, do not pick up your item at the agent within the specified time frame from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 300 DKK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.

FINLAND

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are normally shipped within 5-10 working days.
• Furniture in stock is normally shipped within 10-15 working days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and in-home delivery

• Furniture is delivered to the property line. Carrying assistance, assembly and removal of packaging are not included.
• Be sure to measure door frames, stairs and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your goods at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the choice of fabric, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, covers or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us:info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refund

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded and you, as the customer, are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the goods during transit back.
• The return shipping is 30 EUR for details, 150 EUR for rugs and 500 EUR for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you, as a customer, do not pick up your item at the agent within the specified time frame from PostNord, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 30 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
• If you, as a customer, for any reason, are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.

FRANCE, NETHERLANDS, SPAIN, GERMANY

Delivery time

• Details such as blankets, cushion covers, bedding and ceramics are normally shipped within 10-15 working days.
• Furniture in stock is normally shipped within 15-20 working days.
• Made-to-order furniture is normally shipped within 8-10 weeks.

Delivery and in-home delivery

• Furniture is delivered to the property line. Carrying assistance, assembly and removal of packaging are not included.
• Be sure to measure door frames, stairs and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to the desired location. Returns due to limited space are not accepted.
• Please note that you as the customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your goods at the agreed delivery time.

Assembly

• All furniture is generally delivered fully assembled in one piece (1 package). This does not apply to our modular sofas, where each module is delivered separately.
• Depending on the choice of fabric, our Luca 3-seater sofas are delivered with one or both armrests disassembled.

Right of withdrawal and return

• If your item is an in-stock item at the time of your order, you have the right to return your item within 14 days of receiving your order.
• For sofas, armchairs, headboards, footstools, covers or other items that are made-to-order at the time of order, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. If the right of withdrawal is exercised after 14 days from the placed order, 30% of the product price will not be refunded.
• Extended right of return during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the right of return. For all orders placed in November and December, the right of return applies until January 7th. This applies to unopened packaging and upon presentation of a receipt or order number.
• To return an item, please contact us:info@melimelihome.se.
• The item must be in unused condition, with undamaged packaging and all labels intact.

Refund

• Refunds are made once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded and you, as the customer, are responsible for the cost of return shipping.
• In case of return, you as the customer are responsible for the condition of the goods during transit back.
• The return shipping is 50 EUR for details, 250 EUR for rugs and 850 EUR for furniture. The return fee will be deducted upon refund.

Unclaimed packages or goods

• If you, as a customer, do not pick up your item at the agent within the specified time frame from the shipping company, it will be returned to us as an unclaimed package. For this, we charge an administrative fee of 50 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped from our retail warehouse, regardless of order value.
• If, for any reason, you as a customer are not at home or cannot receive your goods at the agreed delivery time, you will be charged for the return shipping to our warehouse and any new shipping costs.