Shipping & Returns
SWEDEN
Delivery time
- Interior details such as blankets, cushion covers and ceramics are normally shipped within 2-7 business days.
Delivery and carrying in
- If you have ordered products from our retail assortment with the shipping method Delivery to Service Point, these will be sent with PostNord or DHL to your nearest service point. This also applies to retail products ordered in conjunction with a larger piece of furniture, such as a sofa or armchair.
- If you have ordered products from our retail assortment with the shipping method Pick Up Yourself, these are collected at our store in Gamla Stan.
- Please note that you as a customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason cannot receive your item at the agreed delivery time.
Right of withdrawal and return
- If your item is in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.The item must be in unused condition, with undamaged packaging and all labels still attached.
- If your product was in stock at the time of ordering, the full price of the product will be refunded upon approved return. No shipping or return costs will be refunded.
- Extended return policy during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 10th. This applies to unopened packaging and upon presentation of receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- Please note that a deduction may be made if the product's value has decreased as a result of being handled more than necessary to determine its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in new condition or the original packaging or wrapping being damaged or missing.
Refund
- Refunds are made once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded and you as the customer are responsible for the cost of return shipping.
- In case of a return, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping for interior details is 150 SEK.
Unclaimed packages or goods
- If you as a customer do not collect your item from the agent within the specified timeframe from PostNord or DHL, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 150 SEK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord or DHL, regardless of order value.
- If you as a customer have chosen the shipping option "Pick Up Yourself", the following applies:
- For smaller interior details that can be picked up in our store in Stockholm, your item will be ready for collection within 14 days from the date we processed your order. If you have not collected your item within that timeframe, the item will be returned to stock and you will be charged an administrative fee of 50 SEK. The remaining amount will be refunded to your chosen payment method.
NORWAY
Customs
- All costs for customs clearance are included in the stated prices.
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
Right of withdrawal and return
- If your item is in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
- Extended return policy during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 10th. This applies to unopened packaging and upon presentation of receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all labels still attached.
Refund
- Refunds are made once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded and you as the customer are responsible for the cost of return shipping.
- In case of a return, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping is 300 NOK for details. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you as a customer do not collect your item from the agent within the specified timeframe from PostNord, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 300 NOK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
DENMARK
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
Right of withdrawal and return
- If your item is in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
- Extended return policy during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 10th. This applies to unopened packaging and upon presentation of receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all labels still attached.
Refund
- Refunds are made once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded and you as the customer are responsible for the cost of return shipping.
- In case of a return, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping is 300 NOK for details. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you as a customer do not collect your item from the agent within the specified timeframe from PostNord, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 300 DKK, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
FINLAND
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
Right of withdrawal and return
- If your item is in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
- Extended return policy during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 10th. This applies to unopened packaging and upon presentation of receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all labels still attached.
Refund
- Refunds are made once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded and you as the customer are responsible for the cost of return shipping.
- In case of a return, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping is 30 EUR for details. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you as a customer do not collect your item from the agent within the specified timeframe from PostNord, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 30 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items sent with PostNord, regardless of order value.
OTHER EU COUNTRIES
Delivery time
- Details such as blankets, cushion covers, bedding, and ceramics are normally shipped within 5-10 business days.
Right of withdrawal and return
- If your item is in stock at the time of your order, you have the right to return your item within 14 days from the date your order was received.
- Extended return policy during Christmas for interior details:To ensure you feel confident with your Christmas gift purchases, we have extended the return policy. For all orders placed during November and December, the right of return applies until January 10th. This applies to unopened packaging and upon presentation of receipt or order number.
- To return an item, please contact us:info@melimelihome.se.
- The item must be in unused condition, with undamaged packaging and all labels still attached.
Refund
- Refunds are made once the return has been received and approved.
- When exercising the right of withdrawal, the full amount for the product will be refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded and you as the customer are responsible for the cost of return shipping.
- In case of a return, you as the customer are responsible for the condition of the item during return shipping.
- Return shipping is 50 EUR for details. The return fee will be deducted upon refund.
Unclaimed packages or goods
- If you as a customer do not collect your item from the agent within the specified timeframe from the shipping company, it will be sent back to us as an unclaimed package. For this, we charge an administrative fee of 50 EUR, in addition to the costs for shipping and return shipping. This administrative cost applies to smaller items shipped from our retail warehouse, regardless of order value.
